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Alarm Monitoring Center Associate

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Customer Support
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WD30057285311 Requisition #
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What you will do
 
Tyco Integrated Security is currently in search of applicants seeking full-time employment for our 24/7 Customer Monitoring Centre in Montreal.  This position requires a quick learning multi-tasking individual with a positive self-motivating attitude. 
 
How you will do it
 
The individual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Make outbound calls in order to contact customers, emergency contacts, and Police/Fire Departments regarding alarm activities while following standard operating procedures.
 
What we look for
 
  • High School degree or equivalent
  • Customer Service or Call Centre experience
  • Fluently bilingual (French and English), professional communication skills, ability to multi-task in a fast-paced environment, comfortable handling potential emergency situations, have PC proficiency and type 25 wpm.
 
Other:    
                     
  • Applicants selected for interviews will be required to complete an assessment profile and typing tests on site.
  • Paid training (day shift training hours)
  • Free Parking
  • Evening and Night shift work – availability to work weekends is a must

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