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ARC Monitoring & Technology Operations Manager

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Customer Support
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WD30090552030 Requisition #
ARC Monitoring & Technology Operations Manager

The ARC Monitoring & Technology Operations Manager is an experienced professional responsible for implementing new products and services into the CSC. By partnering with the business, CMC IT team, end-users and suppliers. The role is also responsible that all ARC’s are functioning in line with NSI/BSI standards from an infrastructure and Technology perspective

What you will do

Internal
• Training for customer facing staff on new products/features of products/features of MAS
• Work closely with the CMC IT team to understand standards and policies
• Create in house solutions to support the business
• Advise on ARC related issues/risks (AIM signaling/Project MARS)
• Telephony technical support when required (New equipment etc)
• To monitor all ARC leases and understand any requirements for new ARC premises

External
• Work closely with the product marketing team with new and existing products to ensure compatible and has the ability to be monitored.
• Understand panel protocols and identify what we need to do within MAS/ARC to be able to bring the product on line.
• Identify any additional ARC equipment required to facilitate new products
• Meet with suppliers and work to improve products so better suit ADT and our customer needs.
• Identifying new or enhanced solutions
• Test new products before launches
• Ensure new products delivered to plan
• Attendance to BSI/NSI technical meetings on new standards

ARC – including direct leadership of 2 Technicians
• Continuously review ARC equipment
• Capacity within Servers
• Internet signaling links/fire walls
• Lifecycle of products
• Ensure that the ARC facility including generators and in compliance with the British Standards
• Ensure that weekly tests on ARC equipment are carried out and documented

How you will do it

• Excellent Communication Skills
• Strong interpersonal skills and ability to develop good relationships with internal and external stakeholders
• The ability to think and work strategically
• Commercial awareness
• Ability to handle objections
• Product awareness
• Technically minded
• Flexible and professional
What we look for

• Intruder, Fire and CCTV Product knowledge
• Server room infrastructure
• Technical capability
• Appropriate experience at a senior level
• Proven delivery of results
• Experience of security industry preferable
• NSI/BSI Standards
• Programming

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