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Area Cash Specialist - Accounts Receivable

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Finance & Accounting
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WD30085423305 Requisition #

What you will do

 

Under the direction of the Area Cash Manager (ACM), provides support for area cash collections, leads accounts receivable, works with area management team to manage AR penalty and serves as a driver of Cash improvement tactical activities (as described further below) for designated sets of accounts within the respective Area.

Manage the process of resolving invoices that are disputed by customers to include working with applicable team members to obtain additional information. Utilizing a process to ensure disputes are followed up on and escalated to ensure timely resolution and ensuring that accounts are noted with all actions taken towards resolution.

 

How you will do it

 

• Ensure that checks received in the office are properly processed to include ensuring accurate remittance information for application, properly noting the customer account, sending to the necessary location and maintaining required backup documentation

• Obtain back up documentation from service and operations personnel, and attach to customer accounts when accounts are placed with a collection agency

• Identify accounts and/or invoices that need dispute, escalation, final demand letter, and/or collections

• Stop work notices, COD, discontinued service, bond and/or lien filings, etc. for non-paying customers

• Lien waivers and special billing processes as required by applicable customers

• Provide correct/updated customer contact information

• Participate on accounts receivable conference calls and provide necessary information to Order-to-Cash and customers as necessary

• Initiate credit requests and contract terminations when necessary

• Work with Cash Applications when requested to actively review cash receipts and unapplied cash on a continual basis

• Field incoming customer inquiries and provide customer service and support on a continual basis     

•For designated sets of accounts, owns / executes Area operating cadence for Cash collection optimization, directly interacting with Operations, Sales and Support personnel at Area and Branch/District levels to resolve Disputes, and address overall AR cash collections and especially Aged AR / 90+ Days Aged issues (HVAC: including but not limited to COAs, CSAs, Project Managers, LSSs; )

•In parallel with resolving / addressing disputes and AR issues, identifies root causes for use in improving processes and preventing recurrence of disputes / AR issues

•Leads and drives calls and other forums as dictated by the Area operating cadence for Cash (established by the respective ACM) collections

•Drives discussions with Collections, Cash Application, Booking, Billing, accounting and other functional leaders to tactically resolve Disputes / Aged AR / 90+ Days Aged issues

•Report out in an efficient manner, dispute resolution and AR cash collection progress up to the ACM and AMT (scorecards, stats, roadmaps etc)

•As deemed necessary by the ACM, includes National Account Disputes / Aged AR / 90+ Days Aged issues in scope of work

•For designated sets of accounts, monitors legal collections, lien/bond timelines to protect rights

•Partners with peer Cash Specialists within the Area to collectively support Area Cash Collections needs as necessary, establishes best practices and share with broader cash management group

•As assigned by ACM, conducts Customer Visits / other direct interaction with Customers as deemed necessary to support Cash goals

•Act as the single point of contact for all FIRE related cash collections, dispute resolution and AR penalty tactical execution, reporting and root cause analysis, for the ACM and AC.

 


What we look for

 

Required

 

  • High School Diploma; Accounting or Finance degree preferred
  • Must be customer service oriented
  • Experience in extreme multi-tasking and prioritization a must
  • Excellent written and verbal communication skills
  • Must be detailed oriented and organized
  • Working knowledge of computers, including Microsoft Office
  • GetPaid system experience

  • 6+ years of experience related to cash management, account receivables, finance areas.
  • Solid business acumen related to accounts receivable, collections and associated metrics like: cash flow, trade working capital among others
  • Ability to support, monitor and report results in a multi-location field operation
  • General understanding of legal collections
  • Strong interpersonal communication skills as well as the ability to communicate with a range of audiences and personalities
  • Excellent listening and problem solving skills
  • Must be detailed oriented and organized and able to meet tight deadlines
  • Previous experience in accounts receivable in a related environment a plus

Preferred

  • Previous experience in accounts receivable or payable 
  • Knowledge of ACE and/or Oracle systems 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.


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