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Call Center Agent - Bilingual

Customer Support
WD30129148291 Requisition #

What We Do


Call Center Alarm Agents


Position Summary:

Are you looking for a new career path with a great salary and progressive planned increases? We offer paid training, great benefits, interesting challenges, over-time opportunities, shift premiums for evening, night and weekend work.

The position exists to monitor and respond to all incoming alarm signal activities and telephone calls for select customers, dispatching proper authorities and contacting responsible parties according to standard operating procedures.  The Customer Monitoring Center operates 24 hours a day, 365 days a year. This position works 8 or 10 hour shifts.  Employees must be available to work overnights, early mornings, evenings, weekends and holidays.


 How We Do It


Duties and Responsibilities: 

  • Monitor system for alarm signals and respond to alarms using the information provided in instruction screens
  • Monitor alarm and remote access systems, telephones, CCTV camera systems
  • Place necessary outgoing calls to verify an alarm, dispatch the appropriate authorities and notify responsible parties
  • Properly document all alarm handling procedures within the alarm screens
  • Must be able to adhere to standard operating procedures and special instructions
  • Receive and process incoming calls from customers regarding security systems/irregular activity/alarms
  • Respond to incoming emergency calls for elevators, crisis lines and incident management lines
  • Document incident reports according to customer and department requirements
  • Interact with external and internal customers and other agents
  • Contribute to the development and growth of a service culture
  • Strive to improve something in area of responsibility every day
  • Support and participate in continuous improvement processes

We’ll expect a lot from you, but we’ll also make sure we recognize and reward your contribution and we’ll always do everything we can to help you achieve a healthy work-life balance.  Wherever you join us, you’ll find we have a range of benefits and rewards designed to help you be at your best both in work and out of it.  


UNION - Monitoring Center (Canada)

What We Look For



Must be 18-years-old
High school diploma or GED preferred
Must be flexible to work any shift


Bilingual in both French/English a must


Minimum of six (6) months of call center experience; one year or more call center experience preferred  OR
1-2 years customer service experience

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