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Call Center Alarm Operator

Customer Support
WD30083448281 Requisition #

What you will do:

Position Summary:

Tyco Integrated Security is currently in search of applicants seeking full-time employment for our 24/7 Customer Monitoring Centre in Toronto.  This position requires a quick learning multi-tasking individual with a positive self-motivating attitude. 


Duties and Responsibilities:


The individual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Make outbound calls in order to contact customers, emergency contacts, and Police/Fire Departments regarding alarm activities while following standard operating procedures. Monitor alarms and remote access systems, telephones, CCTV camera systems


What we look for:

Education: High School degree or equivalent


Experience: Customer Service or Call Centre experience


Skills: Professional communication skills, ability to multi-task in a fast-paced environment, comfortable handling potential emergency situations, have PC proficiency and type 25 wpm.



Applicants selected for interviews will be required to complete an assessment profile and typing tests on site. Excellent spoken and written English is a requirement.

Paid training (day shift training hours)

Evening and Night shift work – availability to work weekends is a must


Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and, in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).  When requested, accommodations will be provided throughout all stages of the recruitment and selection process.  To request an accommodation please click here.  Information you provide relating to accommodation measures will be handled confidentially.  A copy of Johnson Controls’ applicable AODA policies are available on the Company website for your reference, and can be made available in accessible formats upon request.



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