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Collections Analyst with Spanish and Italian

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Finance & Accounting
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WD30115767127 Requisition #

What you will do
Collections Analyst is the right position for you if you would like to take over a role where you can use your communication skills and that is close to business and finance. In our Business Centre this position belongs to the Order-To-Cash (OTC) department. We are responsible for collection of past due amounts from our customers. We are the first point of contact for situations related to accounts receivable and are driven by our cash related goals.

Our Cash Collections team works to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.


How you will do it
In your role as a Collections Analyst you will be responsible for activities related to some of the most complex Johnson Controls customer portfolios. You will manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints. You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application.

During your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.

You will be expected to analyze aging debt reports and initiate calls to, as well as receiving calls from, customers. With a strong analytical approach, you will support the business by understanding customer complaints, initiate research cases to resolve billing and commercial customer service issues on accounts, and take appropriate actions to prevent delinquent payment.
 

What we look for


•    Fluent in English, strong verbal and written communication skills

•    Fluent in Spanish and Italian, strong verbal and written communication skills
•    Experience in customer service 
•    Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
•    Solid self-management, team player with pro-active approach and problem solving personality
•    Innovative and constantly looking for opportunities to improve
•    Experience of working in Shared Service Centre/Retained/Outsourced environment is a plus
 

Our benefits 

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, monthly bonus, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.

You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

 

Salary starting from 1150 EUR/month gross (plus a regular monthly bonus after 6 months of employment) based on relevant experience.

This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore ensuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.

Who we are

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter. 

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