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Commercial Operations Specialist

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Sales & Marketing
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WD30110350061 Requisition #

What you will do

As a Commercial Operations Specialist you will maintain a world class internal and external Customer experiences, KPI’s and playbook, which encompasses all of the following elements.

How you will do it

  • Order Management in BBC (JCI Bratislava Business Center)
  • Customer Escalations (Logistics, RMA’s, Etc.)
  • Sales Escalations
  • Demand Planning
  • Exceptional Demand
  • Logistics (Echt)
  • Production & Sourcing
  • Customer Information requests (Outside normal CS activities)
  • Own Customer Touchpoints, KPI’s in the assigned region and brands
  • Implement Controls, BBC, Echt & Essen cross training matrix
  • Contribute to change management communication as it relates to business policies and systemic process changes
  • Establish and drive execution of European controls customer survey, improvement plans and reliability initiatives
  • Execution of the assigned region specific action plans as a result of Customer Survey results
  • Execution in the assigned region of the education, training and promotion of customer self-service tools
  • Execution in the assigned region of competency Model and Continuous Improvement within the European Controls Sales Team, BBC, Echt & Essen

What we look for

  • Degree level qualification or relevant experience
  • Minimum three years of experience in a customer service environment.
  • Fluency in Local Language & English
  • 5+ years’ experience in driving process improvements and implementing common process solutions
  • High level of customer orientation
  • Strong communication skills, both verbal and non-verbal

Our benefits

Imagine a career that perpetually stretches your capabilities. From managing many of the world’s most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path.  We are a truly global company that embraces diversity, rewards hard work and inspires people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are.  As part of our team you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.

For additional information, please visit http://www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

Who we are

Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.   Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.  We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.

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