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Communications Manager

Communications & Corporate Affairs
WD30109008046 Requisition #

What you will do

You will be responsible for creating effective, impactful communication and campaigns both within our Finance Business Centers around the world, and across enterprise communication projects, supporting sustainable growth, change management, operational discipline and driving a high-performance culture, ultimately increasing our organizational health scores and contributing to our overall business growth.

This role is imperative to driving understanding of and engagement into the JCI business strategy as the global leader for smart, healthy and sustainable buildings, supporting innovation, engagement and change management through effective use of channel, content and measurement.

In this role, you will be instrumental in the ownership, planning, creation and execution of strategic communications, will serve as the key communications partner to members of our leadership team in Cork and abroad. Your vast knowledge of effective communications channel strategy and measurement, coupled with a strong writing ability, will be assisted by a curiosity to learn the operational practices of a global diversified technology and multi industrial leader, and reach employees from desk-based roles all the way to sales and service technicians in the field.

Working with the wider communications team, you will strive to continually evaluate and improve our processes, resources and communication technology and messaging, for all employees, regardless of role and location, while bringing new and innovative ideas to the table.


How you will do it

  • Support business and functional leaders in creating communications that drive employee engagement and business / strategy understanding.
  • Act as communications coach and business partner to members of the Cork and Finance Leadership Team, providing guidance, support and communications best practices.
  • Working with key stakeholders, lead change management communications to drive adoption of new processes, products, tools, and mindsets.
  • Leverage communications to drive organizational health and support action plans as an outcome of employee survey results.
  • Create engaging, creative, interactive and targeted communications that align with our business goals.
  • Collaborate with marketing communications, public relations and digital teams to leverage existing content.
  • Oversee processes and protocol to ensure accurate dissemination of information.
  • Create interactive communications across multiple platforms.
  • Create a disciplined approach to communications – driving consistency in communications processes, including measuring effectiveness and driving strategic adjustments based on results.
  • Manage various communications programs from conception to completion as assigned by the Communications Director.
  • Contributes to the planning, delivery and measurement of internal communication plans across our MBC, BBC and IBC, to help support the execution of company growth strategies, increase employee engagement, and drive organizational health improvements.
  • Plays a key role in the Cork leadership team for communications strategy to all employees across the location.
  • Manages a communications team of Specialists across 3 other locations.
  • Aids in the creation, editing and proofreading of materials to support execution of communications plans and associated materials as well as supporting various functions (HR, Finance, Legal, etc.).
  • Coordinates distribution and tracking of communications to build appropriate audience profiles and ensures timely delivery and follow-up with key audiences.
  • Assists with development and distribution of surveys to gather data for measuring the results of communications plans, campaigns and strategies.
  • Regularly publishes content on communication vehicles (Intranet, newsletters, email, video, podcasts, social) to ensure on-time, accurate delivery of messages.
  • Brings new ideas to the table to create engaging content to support creative delivery and understanding of key messages.
  • Communicates with a dispersed, remote workforce across the globe, representing roles from sales to technician to management and customer support.
  • Supports the team with large scale live events, as well as local onsite presentation coordination, including webinars and live broadcast.
  • Conceptualizes and creates communications in line with business/function/enterprise direction and strategy to strengthen understanding and commitment. May include support of employee engagement, business developments, internal promotion of products/services, change management and crisis communications.
  • Oversees communications review process with internal subject matter experts, stakeholders, legal/compliance and other leaders as needed.
  • Coordinates, develops and executes communication plans and strategies in line with broader Johnson Controls messaging strategy and aligned with internal branding to help educate, inform and engage employees.
  • Provides support to broader, enterprise communication strategies to achieve larger-scale initiatives along with the corporate communications team.
  • Manages research, information gathering and content creation to support execution of messaging plans.
  • Manages the delivery of a variety of communications channels across a global business unit/function or enterprise-wide to ensure successful distribution.

What we look for

  • Extensive knowledge in corporate business/employee ideally internal communications with demonstrated excellent written and verbal communication skills across a variety of creative formats.
  • Previous experience with strategic communications, leading large, complex communication projects.
  • Good knowledge and understanding of change management.
  • Must possess the confidence and maturity to interact with all levels of the organization with the ability to maintain confidential or sensitive information, as well as influence with and without authority.
  • Ability to tailor messages to various employee audiences using appropriate tone, nuance and level of information; superior command of grammar and usage.
  • Ability to quickly gather and synthesize information from a variety of sources; aptitude for translating complex topics and issues into broadly understandable messages to employees.
  • Strong project management skills and ability to multitask.
  • Excellent organizational skills.
  • Proven experience of managing in a matrix organization.



  • Previous experience of managing a team.
  • Experience of a global audience and an understanding cultural variance.
  • Experience of understanding strategy and driving engagement and contributions to performance and growth.


Who we are

Johnson Controls is a leading pure play buildings business serving a wide range of diverse customers in more than 150 countries.

We advance the safety, comfort and intelligence of spaces and places. Our purpose is to power the success of our customers and to protect the environment.

Our 100,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

We are the power behind your mission!

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