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Continuous Improvement Specialist III

Quality & Continuous Improvement
WD30090005029 Requisition #
What you will do:

Define, document, and implement process improvements focused on the customer experience within Johnson Controls Fire and Security Business in North America. Ensure integration and alignment vertically and horizontally with Program Management Office (PMO) standards, across the organization. Facilitate and support improvement projects, working with other OpEx team members (BB/MBB), which align with business strategies and priorities. Establish and maintain project collateral to map processes and document process characteristics and defects/opportunities. Identify and track performance metrics to measure project success. Ensure customer-centric programs are thoroughly documented and well executed. Utilize Lean, Six Sigma and change management methodologies and have appropriate levels of certification for the role.

How you will do it:

• Support major projects to ensure understanding of current state process, identification of improvement opportunities, and tactical execution of identified solutions, in accordance with Customer Experience/Process Excellence program directives.
• Generate detailed process documentation/mapping and maintain current collateral throughout the project/process lifecycle.
• Provide tactical support of continuous improvement activities which institutionalize a customer focus mindset and follow Process Excellence methods and concepts.
o Support the delivery of large, complex cross functional projects and initiatives under the guidance of a Black Belt/Master Black Belt
o May lead and deliver medium, less complex projects and initiatives
• Support the OpEx organization in executing strategic planning and highly complex tactical project execution in accordance with Customer Experience/Process Excellence program directives to ensure organization objectives are met. Contribute to the support of projects that meet strategic objectives.
• Contribute to Operation Support & Service and Process Excellence performance metrics to ensure that organization objectives in the areas of cost, efficiency, quality, and customer focus are met. Ensure all financial reporting and models are properly approved by FP&A and delivered on time.
• Support communications with team and management to review and examine project progress. Also provide publish-ready communications to update and promote program/projects.
• Display continuously the characteristics of a change leader in the organization.
• The ability to travel, up to 50% as required.
What we look for:


• Bachelor’s degree (BS) in relevant discipline from an accredited university.
• Green Belt or equivalent accreditation is required. Black Belt training or certification beneficial.
• Five+ (5+) years leadership experience with at least three years of process improvement and/or project leadership experience.

Technical Skills:

• Process documentation skills - Strong ability to conduct value stream/process mapping sessions and produce publish-ready documentation.
• Project management skills - Ability to lead projects within budget and in a timely manner
• Ability to analyze data and provide insight into how it can be utilized to determine financial impact of projects
• Ability to interface with Business and Technical Leaders throughout all levels of the organization
• Proficient with use of computer and software applications including Visio, Microsoft Project, Minitab, Word, Excel, PowerPoint.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

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