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Facilities & Corporate Real Estate Management
WD30093818063 Requisition #

What you will do
The Customer Business Manager is part of our Building Technologies & Solutions business with Johnson Controls. This position will be working onsite at a local customer location managing the day to day operations of their facilities. Oversee the contract, supervise employees, strategic partner with the executives of our client on projects and spend. Ideal candidate will be a seasoned professional with strong knowledge of the HVAC industry. Experience in facilities or any type of management role. This is a technical lead and business manager position responsible for contract execution and financial objectives of high tech operations and maintenance business with multiple Support Services. Leads assigned staff on individual contracts or a group of smaller contracts typically up to $5.0M in size. Meets contractual obligations and customer satisfaction objectives. Analyzes facility management business to identify & communicate to the business, potential cost reduction opportunities and additional Facility Management offerings

How you will do it
Lead an operational team to provide the service offerings to assigned account(s) for the purpose of delivering optimized workplace environments, and manages the real estate/facility management budgets for customer. Responsible for meeting customer satisfaction objectives and ensuring account team meets procedural requirements for compliance with business delivery, quality, safety, human resources and health standards. Develop and maintain close working relationships with customers, to identify & communicate potential cost reduction opportunities and additional operational enhancements. Develop account expansion plans and pull-through of additional JCI offerings leveraging purchasing, supplier programs and System Products offerings. Partners with JCI sales and ops management teams. Participate in contract renewal efforts and promotes expansion of contract scope.

What we look for
  • BS Degree or equivalent.
  • Minimum 5 years HVAC/Facilities Experience preferably in a leadership role. Will also consider experience in a management role in a similar or technical industry with strong HVAC experience.
  • Ability to program and develop graphic display for controls systems.
  • Demonstrated leadership ability and excellent communication and interpersonal skills.
  • Communicates effectively with customers.
  • Progressive knowledge of facility management & business services.
  • Operational knowledge of other disciplines, i.e. engineering, sales, and manufacturing, to communicate/integrate within those areas.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.


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