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Customer Business Manager P3

Facilities & Corporate Real Estate Management
WD30090219016 Requisition #
What you will do

The P3 Customer Business Manager will be responsible for managing complex customer relationships, interacting with a consortia and, in some cases, government agencies.

How you will do it

• Manages the strategic operations of various assigned facilities to ensure the operations, maintenance, and vendor management standards of the contract are met in a cost effective, safe and efficient manner.
• Takes responsibility for managing overall account operations in accordance with approved operating guidelines and budget. You will serve as the main contact for managers at the client level and addressing operational, contractual and financial
• Leads the Operations & Maintenance facility staff, or has responsibility for managing our subcontractor.

What we look for  



·       Completion of post-secondary education (Business, Engineering, Building Trades)

·       5+ years’ facility management or building operations experience; experience in a Hospital environment an asset

·       3-5 years’ supervisory experience in management, budgeting, vendor management, operations and maintenance.  

·       Knowledge of the following: contract management, energy management, CMMS software, project management, life cycle planning. 

·       Proficient with windows computer software (Excel, Word, PowerPoint, MS Project, and Access) 

·       Must demonstrate a thorough knowledge of a wide area of Facility Management/Operations & Maintenance Business, business systems and infrastructure. 

·       Demonstrated leadership abilities and organizational skills. 

·       Ability to work effectively in a teaming and matrix environment with multiple and changing tasks and priorities. Must have Project management skills and ability to ensure contractual obligations are met. 

·       Ability to travel on an occasional basis.

·       Demonstrated communication and interpersonal skills.

·       Ability to deal with customers and others at all levels. 



Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and, in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).  When requested, accommodations will be provided throughout all stages of the recruitment and selection process.  To request an accommodation please click here.  Information you provide relating to accommodation measures will be handled confidentially.  A copy of Johnson Controls’ applicable AODA policies are available on the Company website for your reference, and can be made available in accessible formats upon request.

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