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Customer Relations Coordinator

WD30063552031 Requisition #
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What you will do
The primary responsibility of the Customer Relations Coordinator is to assist service team in managing a portfolio of service contracts.  This person will be handling variety of service duties and responsibilities.
How you will do it
  • Experience in delivering client-focused solutions based on customer needs. 
  • Solid experience with MS Office (particularly MS Excel).
  • Proven ability to manage multiple projects at a time while paying strict attention to detail. 
  • Ability to conform to shifting priorities, demands, and timelines
  • Strong analytical and problem-solving capabilities.   
  • Able to build a collaborative working environment with cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Excellent listening, negotiation and presentation skills. 
  • Excellent verbal and written communications skills
  • Review/process renewal and new contracts in our Oracle based system (ACE)
  • Review/process credit memos
  • Create margin analysis report
  • Follow up on service contract (PMAs) invoices
  • Merge/create consolidated invoices for customers
  • Maintain local MS Access database (PMA Database) information
  • Maintain and file documents/contracts (physical and digital copies) in contract file folders and on the server
  • Process/update certificate of insurance for customers
  • Enter new customers in our Oracle based system (ACE) and make changes to existing customers in our Oracle based system (ACE)
  • Set up new vendors/subcontractors
  • Accounts payable
  • Other duties and administrative activities as assigned.
What we look for
  • High school diploma or equivalent required
  • Minimum of two years of service industry experience
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Experience and/or basic project accounting or costing principals is desired.
    What else you’ll get
    Supportive team environment, flexible schedule, mobile device, laptop, company vehicle. Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.
    Who we are
    Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

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