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Customer Support
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EB00064978271 Requisition #
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Responsibilities:

 

Serving as an intermediary and facilitator between customers, Global Strategic Account Managers, and Global Service Program Manager.

 

Assist the Global Service Program Manager in customer onboarding activities to include obtaining and checking the accuracy of account and customer contact information within Salesforce.com, creating customer login credentials, and keeping this information up to date as needed.

 

Manage daily tracking of service cases with in-country service teams and through Salesforce.com.

 

Keep regular communication with customers regarding the status of their current service cases to possibly include the following channels: email, timely reporting, conference calls, in person meetings, quarterly business reviews, etc

 

Maintain regular communication with in-country service teams in order to keep a current record of their local service points of contact

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