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Customer Support
1810965 Requisition #
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Customer Service - Emergency Dispatch Operator

What you will do

Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties. The Emergency Dispatch Operator monitors system for alarm signals and responds to alarms using the information provided in instruction screens. Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties. Properly documents alarm handling procedures within the alarm screens. Completes alarm processing in accordance with departmental procedures

How you will do it

As an Emergency Dispatch Operator you will participate in a five week training. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, performance standards, receive quality assurance and work though training module to be a successful Emergency Dispatch Operator.  

What we look for
  • Must be 18-years-old
  • High school diploma or GED required
  • Bilingual in both Spanish/English a plus

  • Minimum of six (6) months of call center experience; one year or more call center experience preferred  OR
  • 1-2 years customer service experience
  • Following 90 days of employment with the Company, you will be eligible for promotion into our Customer Service Group, based on business need, and are expected to be able to perform the duties and responsibilities of that role.


  • Excellent communication skills.
  • Able to type between 30 - 35 wpm.
  • Basic knowledge of computer applications.
  • Ability to Work Efficiently Under Pressure
  • Strong Problem Solving skills
  • Strong organizational skills
  • Strong work Ethic  

Successfully graduating from your training program is an essential job requirement

  • Training Time Frame: 5 weeks
  • Training Start Date: December 12th, 2018
  • Training Time: 6:00 AM - 2:30 PM

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email SpecialAccommodations@Tyco.com

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