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Customer Service Representative

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Customer Support
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WD30059117336 Requisition #
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What you will do

• Provide customer service and support to customers, thereby promoting full line product representation, successfully interacting with other internal departments to resolve inquiries and processing orders in an accurate and timely manner.

How you will do it

• Communicate with customers by telephone, email or fax to provide information about products, services, order/delivery, credits, pricing and details of complaints.
• Work closely with the outside sales team on job quotes, promotions and sales agreements.
• Inform customers of, and enforce, all Sales/Marketing policies and procedures.
• Communicate and promote special sales and promotional programs to the customers.
• Having knowledge in using operating systems and understanding its functions
• Work closely with manufacturing and shipping facilities to facilitate serving customers.
• Work closely with sales administration to ensure proper pricing is applied to customer orders.
• Provide necessary administrative support to effectively process orders through shipments to customer.
• Perform other duties as assigned.

What we look for

High School Diploma (Associates Degree or Bachelor’s Degree preferred)
3+ years in Customer Service experience
Ability to type 40 wpm
Proficient in Word, Excel, and Outlook
Oracle Experience a plus
Excellent communication, telephone etiquette, and organizational skills
Good attendance is requirement of this position


Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation

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