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Program Management
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WD30060740353 Requisition #
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What you will do

The Delivery Optimization Program Manager will manage and lead a portfolio of growth and operational improvement programs for Johnson Controls; Building Solutions North America. The programs will focus on improving our ability to deliver consistent services and solutions across HVAC & Controls, Fire and Security, tailored for our local installation and service customers. The programs consist of RTS Wave projects, Delivery Optimization projects and other strategic projects and a key element of the role is ensuring that all of the projects are in alignment with our strategic vision and are time phased appropriately. The Delivery Optimization programs will drive improvements in the following areas:

• Install Scoping, Design & Engineering
• Install Project Management & Execution
• Remote Support
• Schedule, Dispatch & Execution
• Call Intake
• Subcontracting
• Supply Chain & Parts Management
• Order to Cash
• Field Shared Services
• Branch Infrastructure
• Capacity Planning

Working alongside marketing, sales, field operations, finance, and domain subject matter experts as an individual contributor, the Program Manager will lead program teams throughout the program management process ensuring each function manages their deliverables in order to meet the program schedule, scope and budget. The Program Manager will also represent the BSNA at regular accountability and steering committee meetings and will be responsible for clearly and concisely presenting the status of all open projects to groups of leadership & stakeholders. Works under minimal supervision and in conjunction with leaders across all functional groups. Identifies and determines direction growth and operational portfolio development. Acts independently to resolve challenges and to address opportunities related to the portfolio. Work is highly strategic in nature.

How you will do it

• Work with functional and operational group leadership to identify program scope, budget, schedule, resources, and business case
• Lead program kick-off to assemble team, provide program overview including scope, budget and schedule and communicate team member expectations
• Lead team meetings with all functional areas to track progress, identify issues and develop action plans
• Adhere to the JCI Program Management process, holding team members accountable for their deliverables in accordance to requirements and verifying completion of each deliverable
• Manage issues, risks and opportunities, assisting team members in removing roadblocks and escalating to management issues that cannot be resolved
• Manage the program schedule documenting detailed tasks for each functional area, responsibility for the task, begin and end dates, and percent complete
• Document critical path and track weekly to ensure schedule is maintained, and document actions to recover programs that are behind track
• Manage program budget, accounting for both capital and expense spending by month and by function; for over budget items, document action to recover budget.
• Work with Finance, Project Management and Management to update the business case on an ongoing basis to ensure financials are properly represented.
• Track benefit/cost to ensure changes do not negatively affect the overall business case; for business cases with negative impact, notify management immediately.
• Coordinate program with the Business Transformation Strategy Lead, identifying priority when there are multiple program builds
• Manage the program scope, ensuring that any scope changes are documented, communicated and approved prior to including in schedule
• Prepare for and report on program status at the Monthly Program Reviews communicating progress on any prior month identified issues
• Conduct Phase Exits, obtaining approval to exit the phase prior to starting work on the subsequent phase
• Ensure open communication with the Program Management Office, providing information when requested, escalating issues that are not being resolved by management and identifying any process continuous improvement opportunities
• Adapt communication style in response to varying situations, groups, and cultures
• Engage and inform others to ensure the desired outcome
• Adjust efforts and approaches to meet goals and deadlines
• Analyze and draw conclusions based on less-than-complete data
• Build models and assumptions to account for missing data
• Enable and support others to make decisions and take reasonable risks
• Identify and remove obstacles that may interfere with success
• Ensure that individuals and team members understand the impact of their contributions
• Use structured analysis to assess and mitigate risk


What we look for

Required

• Bachelor’s degree in Engineering, Business, or a related field
• Minimum of 10+ years of experience managing programs/projects OR experience working on a program team as a functional lead
• Ability to communicate effectively in a technical environment, including in front of C-level and VP-level stakeholders
• Demonstrated organizational skills, including project planning, project management, and team building
• Experience with a wide variety of structured problem solving processes and reporting tools, including Microsoft PowerPoint
• Excellent understanding of financial concepts
• Ability to travel 20-30%, especially during onboarding process

Preferred

• PMP Certification
• Experience working in distributed field based organizations

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

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