Deputy Manager
What you will do
This position will be responsible to perform advanced processing for specific payables transactions of a more complex and sensitive nature, as well as providing sign-off or approval where needed. Also act as an individual contributor as well as being a mentor and support to others in team to help them come up the learning curve. Also, to ensure qualification, motivation and development of her/his team members along with ensuring compliance to applicable policies, guidelines and regulations.
How you will do it
1. Payables Operations Management :
Maintain track of all queries received, analyze them and ensure timely and accurate reply
Respond to a variety of vendor inquiries via telephone and email
Ensure proper compliance to operational processes and procedures
Provide a complete response to the inquiry; resolve more difficult invoice problems
Ensure proper documentation of issues
Adhere to department performance metrics as directed by management
Abides by department policies and procedures, including SOX controls.
2. People Management :
Prepare and run daily team briefing/ weekly team meetings
Plan team capacity, assign team work accordingly and addresses proactively potential bottlenecks/ backlogs
Manage, motivate and develop staff.
Attract and retain adequate employees and builds up relevant know-how
3. End-to-end process improvements :
Ensure adherence to internal and external guidelines as well as to a standardized process landscape
Contribute ideas and actions towards the continuous improvement of processes within area of influence
Support process improvements initiatives and related projects
4. Relationship Management :
Respond to vendor and internal client inquiries on timely basis
Maintain positive work relationships with members of other teams in and outside the SSC to whom information is provided or from whom information is gathered
Assist in establishing and maintaining strong, collaborative relationships with internal and external customers and ensure customer satisfaction.
Interface with other SSC teams to ensure compliance with cross-team responsibilities
Required
Bachelor/ Master Degree in Finance / Accounting
5+ years’ experience in AP accounting
+2 years in supervisory function
Good Accounting Experience
SAP/ Oracle accounting experience (especially in Accounts Payable)
Working experience within a shared services center/BPO
Preferred
Lean/ Six Sigma Certified or Trained (Desirable)
Self-starter who is performance and quality oriented
Good communication skills (verbal and written)
Positive attitude to deliver excellent quality/ service and continuously improve technical/ functional skills and efficiency
Distinctive customer orientation and interact courteously with customers
Flexible work style and ability to work under pressure
Adaptable to learn new processes, concepts, and skills
