Director, Field Service Operations, Asia Pacific

What we look for

Required

1. Bachelor’s Degree from an accredited college or university
2. Strong knowledge of Service Operations Management with more than 15 years of relevant experience in the field.
3. Able to work effectively in a matrix organization structure.  Strong leadership and influencing skills.
4. Experience in managing front line delivery teams.
5. Good to solid experience in managing operational risks and optimizing executed margin.
6. Analytical and process oriented.
7. Drives accountability and results.
8. Strong interpersonal and leaderships skills
9. Technically proficient in all products and services at a sufficient level to meet the requirements of a regional role.
10. Excellent communication and interpersonal skills, both internally and dealing with external stakeholders.
11. Strong skills in customer relationship building, facilitation, and matrix management
12. Ability to drive and manage change in a dynamic environment
13. Demonstrated Customer Service mindset.
14. Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills
15. Six Sigma certified
16. Exceptional oral and written communication skills
17. Knowledge of Microsoft Excel, Word and Power point software.
18. May need to travel overseas as and when required.