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Director - North America Delivery

Information Systems
1912262 Requisition #
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What we look for
  • 10+ years of experience in program management, portfolio $10M+
  • 10+ years of IT implementation experience with functional expertise in Commercial, Finance, Procurement, and service / installation processes.
  • Experience in resolving complex business, systems, change management and program delivery challenges.
  • Creative and innovative thinker with strong collaborative leadership skills to work in partnership with people relations and senior leadership teams.
  • Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical stakeholders.
  • Knowledge of agile and waterfall project management methodologies with proven track record of successful project management and transformative deliverables. Experience with Agile development principles (Scrum or Kanban) a plus.
  • Knowledge of ITSM practices such as change, incident and problem management. Preferably with ITIL foundation.
  • Technical know-how of Oracle tech stack (fusion, EBS, etc.) a must
  • Knowledge to build and manage IT- business relationship, facilitation, communication and leadership skills with demonstrated ability to work with large cross-functional teams
  • Ability to identify opportunities for business value and process improvement, communicate strategies, and champion adoption to achieve desired results
  • Cross-cultural sensitivity and fully understand and adopt JC values and leadership model in daily management work.
  • Experience in sizeable multinational corporations preferred. Ability to manage multiple regional projects effectively
  • Experience on enterprise application platforms (ERP, CRM, eCommerce, SaaS applications, and cloud services)
  • Excellent knowledge on IT solutions, new technologies and understand technology trends
  • Good mix of technical/IT consulting and business background. Positive, collaborative and solution-oriented attitude
Other Skills:
  • Ability to supervise a small team of resources working on one or more Projects/Enhancements
  • Strong English communication and inter-personal skills; ability to work effectively with global teams
  • Ability to explain technical problems in simple terms
  • Ability to work in a matrix environment with multiple business and IT groups
  • Problem-solving skills – ability to navigate technology and organizational issues to complete project tasks
  • Willingness to meet challenges, hardworking & able to work under pressure
  • Willingness to travel
  • Bachelor’s degree in Computer Science, Engineering, Business Management or comparable field
  • At least 7-10 years of management experience, preferably  in the identified discipline of JC business
  • 3-5 years or more business partnership experience with exposure to senior management.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

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