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Program Management
WD30131717313 Requisition #

What you will do

The Director of  Commercial Programs, Sales North America will manage and lead projects, programs and/or other business initiatives to deliver growth and profitability within the Building Solutions, North America (BSNA) Commercial space with a focus in Commercial Operations.  This individual will facilitate and lead these programs cross-functionally with heavy focus on program management and continuous improvement processes ensuring each function/domain/initiative owners manages their deliverables to meet the schedules, scopes, target achievement, and budget.  The Director of Commercial Programs & Transformation will also represent BSNA Commercial Operations at regular accountability and cadence meetings and will be responsible for clearly and concisely presenting the status and performance of all open projects to groups of leadership & stakeholders.  Works under minimal supervision and in conjunction with leaders across all functional groups. Leads teams to resolve challenges and to address opportunities related to the portfolio.  Work is highly strategic in nature. This is a U.S. based remote position. Ideal candidate will come from large, matrixed, global company handling this type of role. Looking for an executive leader who has strong change management expertise. 


How you will do it

  • Lead program kick-off to assemble team, provide program overview including scope, budget and schedule and communicate team member expectations
  • Lead team meetings with all functional areas to track progress, identify issues and develop action plans
  • Initiate, plan and execute programs to deliver scope within budget and on-time.   Programs will include inside sales, GCOE, sales admin, sales manager effectiveness, other sales productivity initiatives, growth initiatives for Above Market, etc.
  • Analyze data results, formulate improvement strategies, operationalize corrective action, own target completion
  • Work with cross functional team to ensure programs have robust commercialization and operational strategies and tactics
  • Manage program critical path and risks with transparency and robust mitigation and contingency plans
  • Establish and maintain a regular cadence necessary to deliver expected business results
  • Ensure completeness of program deliverables and maintain requisite metrics and scorecards
  • Develop and maintain a robust internal operating network to foster personal effectiveness and agility
  • Foster an environment that maintains high productivity and team morale.   Coach, mentor, motivate and influence peers and stakeholders to take positive action and accountability for their work
  • Operate with speed and agility to readily analyze data and information and formulate action plans
  • Tie KPIs and cadence into the BSNA Business Operating System (BOS) and partnering with the BSNA operations team to do so
  • Work with Finance, Project Management and Management to update the business case on an ongoing basis to ensure financials are properly represented 
  • Track benefit/cost to ensure changes do not negatively affect the overall business case; for business cases with negative impact, notify management immediately
  • Manage the program scope, ensuring that any scope changes are documented, communicated, and approved prior to including in schedule
  • Prepare for and report on program status communicating progress on any identified issues
  • Ensure open communication with the Program Management Office, providing information when requested, escalating issues that are not being resolved by management and identifying any process continuous improvement opportunities
  • Become an expert in the functionality of WAVE for both day-to-day initiative management and overall Transformation management; coach others on its use and drive formal training
  • Own WAVE initiatives (where applicable), champion its use at every step of the Transformation, and actively track progress of relevant initiatives through the pipeline
  • Performs other related duties and projects as assigned

What we look for: 


  • Bachelor's degree in business, engineering, or technical degree with 10 years of experience in project leadership. 
  • Demonstrate the ability to influence in a global matrix organization
  • Ability to communicate effectively in a technical environment, including in front of C-level and VP-level stakeholders
  • Demonstrated organizational skills, including project planning, project management, and team building
  • Experience with a wide variety of structured problem-solving processes and reporting tools
  • Excellent understanding of financial concepts


Leadership Expectations:

  • Strategic communicator with strong written and oral communication skills with the ability to effectively communicate technical issues to non-technical audiences and adapt communication style in response to varying situations, groups, and cultures
  • Engage and inform others to ensure the desired outcome
  • Adjust efforts and approaches to meet goals and deadlines
  • Ability to analyze and draw conclusions based on less-than-complete data
  • Build models and assumptions to account for missing data
  • Enables and supports others to make decisions and take reasonable risks
  • Anticipates obstacles that may interfere with success and adjusts efforts and approaches to meet goals and deadlines
  • Capable at effectively prioritizing and executing tasks in a high-pressure environment
  • Strong business acumen and ability to digest and navigate complex business issues
  • Ability to lead, influence and resolve conflict without direct authority (up, down and across the organization)
  • Operate with a natural sense of urgency and a risk management mindset 
  • Ensure that individuals and team members understand the impact of their contributions



  • PMP certification
  • Experience working in distributed field-based organizations

Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding he/she from receiving the vaccine.

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