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Director of Professional Services, Digital Solutions - MEA

Field Operations
WD30123575222 Requisition #
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What we look for
  • Bachelor’s degree in computer science, Management, Business, or related field
  • Minimum of 10 years of experience demonstrating management and leadership experience, preferably in a Digital Solutions/IT software professional services environment with growing responsibilities with matrix environment
  • Strong operational management, project management, consulting, technology, and process improvement skills
  • Prior experience leading enterprise software and/or SaaS client implementations, either as a vendor or customer
  • Extensive experience in leading portfolios of large and sophisticated digital programs
  • Project management certifications PMP/PRINCE2/Scrum Master
  • Passionate and dedicated to providing superior customer experiences through successful software implementations; must be able to understand and articulate the customer’s perspective inside of JCI and foster this skill in the Professional Services organization
  • Interpersonal skills and attention to detail with the ability to multi-task and learn quickly
  • Result oriented and able to thrive and function efficiently in a fast-paced environment
  • Outstanding possess improvement & enhancement skills, and excellent ability to follow-up on items and ensure resolution
  • Outstanding written and verbal communication skills
  • Ability to influence initiatives, build and develop efficient team, business partnering, and Senior Management across organizational boundaries
  • Outstanding skills in risk identification in software implementation projects, and analytical, project management skills
  • Hands-on experience in Contract Negotiation, Conflict Management
  • Experience and understanding of various project management methodologies (waterfall, iterative, agile, etc.)
  • Business partnering management and influencing skills covering colleagues, partners/vendors, and project sponsors
  • Supervise record of success with multi-functional teams, inspiring change, and implementing new processes that significantly improve digital solutions efficiency
  • Experience in setting up/working with offshore teams and project delivery in a matrix structure

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