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Director, Program Management - Global Services

Program Management
WD30112754088 Requisition #

What you will do


The Executive Director, Program Management – Service Products will manage and lead new solution development and launch programs for the Johnson Controls Global Services team.  Included in the service products portfolio are our products and services aligned with digital services and solutions.


Working alongside Global Services, Global Products, and Region marketing, sales, engineering, finance, manufacturing facilities/partners, and product management, the Program Manager will lead program teams throughout the solution development process ensuring each function manages their deliverables in order to meet the program schedule and budget.  The Program Manager will also represent Global Services at regular accountability and cadence meetings and will be responsible for clearly and concisely presenting the status of all open projects to groups of stakeholders.   


How you will do it


Works collaboratively with leaders across Global Products and Region functional groups. Identifies and determines direction of Service Products portfolio development.  Acts independently to resolve challenges and to address opportunities related to the portfolio.  Work is both strategic and operational in nature. 




  • Work with Global Services, Global Products, and Region leadership to identify program scope, budget, schedule, resources, and business cases for internal and 3rd party solution development opportunities 
  • Work in partnership with Program Managers from within Global Products as necessary for internal solution development opportunities 
  • Lead program kick-off to assemble team, provide program overview including scope, budget and schedule and communicate team member expectations 
  • Lead team meetings with all functional areas to track progress, identify issues and develop action plans 
  • Adhere to the JCI internal solution development process, holding team members accountable for their deliverables in accordance to requirements and verifying completion of each deliverable 
  • Manage issues, risks and opportunities, assisting team members in removing roadblocks and escalating to management issues that cannot be resolved 
  • Manage the program schedule documenting detailed tasks for each functional area, responsibility for the task, begin and end dates, and percent complete 
  • Document critical path and track weekly to ensure schedule is maintained, and document actions to recover programs that are behind track 
  • Manage program budget, accounting for both capital and expense spending by month and by function; for over budget items, document action to recover budget. 
  • Work with Global Products, Finance, and Regions to update the business case on an ongoing basis to ensure financials are properly represented.   
  • Prepare for and report on program statuses at regular reviews communicating progress on any prior identified issues 
  • Participate in Phase Exits, obtaining approval to exit the phase prior to starting work on the subsequent phase 



  • Adapt communication style in response to varying situations, groups, and cultures 
  • Engage and inform others to ensure the desired outcome 
  • Adjust efforts and approaches to meet goals and deadlines 
  • Analyze and draw conclusions based on less-than-complete data 
  • Build models and assumptions to account for missing data 
  • Enable and support others to make decisions and take reasonable risks 
  • Identify and remove obstacles that may interfere with success 
  • Ensure that individuals and team members understand the impact of their contributions 
  • Use structured analysis to assess and mitigate risk 


What we look for 

  • Bachelor’s degree in Engineering, Business, or a related field is required 
  • Minimum of 4+ years of experience managing programs/projects required OR experience working on a program team as a functional lead 
  • Ability to communicate effectively in a technical environment, including in front of C-level and VP-level stakeholders 
  • Demonstrated organizational skills, including project planning, project management, and team building 
  • Experience with a wide variety of structured problem solving processes and reporting tools, including Microsoft PowerPoint 
  • Excellent understanding of financial concepts 
  • Experience working in manufacturing organizations is a plus 
  • Ability to work in a global team environment 

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