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Dispatch Coordinator

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Customer Support
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WD30057728326 Requisition #
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What you will do
  • Supporting the Installation & Services Team Manager
    (ISTM) and field technicians with a direct link to Sales.
    This position requires the candidate to be able to think
    quickly, understand complex equipment, adapt and change
    constantly, and will be considered the backbone of the
    branch.
 
How you will do it
 
  • Assist ISTM with monthly setting of revenue forecast, and ensuring department meets or exceeds forecast
  • Assigns and coordinates the install technicians
  • Full scheduling of all installations for the branch
  • Ensuring all jobs are completed within scheduled timeframes and agreed deadlines
  • Issuing of ULC certificates
  • Makes all required outbound calls to the customer to establish job-site readiness, and works with client and technician to facilitate superior product/service delivery.
  • Stages all installations
  • Immediate notification to ISTM of any job at risk
  • Coordinates technician parts requisitions and follows up on parts pending
  • Supports the National Dispatch Centre in coordination of service technicians
  • Optimization of service routes
  • Scrubbing of tickets daily to ensure Service Level Agreements are met
  • Tracking of monthly inspections
  • Provide Time and Material quotes
  • Informs service technicians when parts are received
  • Coordinate and assist with technician inventory reconciliation
  • Inbound customer calls to branch and provide quality service to customers - escalate when required
  • Work with vendors to ensure best price and timely delivery of equipment
  • Work with internal procurement to ensure timely delivery of equipment
  • Coordination and follow up on EHS documents (Toolbox Talks)
  • Acts as a liaison between Customers, Service, Installation and Management
  • Works laterally with Sales on installations and service
  • Inventory implementation and ongoing management
  • Performs shipping/receiving duties
  • Batching of AP invoices
  • Coordination of facilities management including orientation of sub-contractors for building maintenance
  • Work with Sales team to ensure best possible experience for the customer
  • Such other duties as may be assigned
 
What we look for
 
 Required
  • Completion of High School Diploma
  • Fluent English language written and verbal skills, demonstrated superior people and telephone skills
  • Proficiency with Microsoft Office
  • Excellent organizational skills
  • Must be physically capable to lift up to 20 kg unaided, andwork on stepladders.
  • Ability to multi-task
 
Preferred
  • Experience with scheduling and/or dispatching
  • Experience with ordering parts
  • Experience working with AS400
  • Experience working in Oracle
  • Bilingual
 

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