Engineer - Customer Success
What you will do
The candidate will work with the Digital Solution, Implementation team to perform detailed site engineering, installation, configuration, and commissioning of Digital products. This also may include representing Johnson Control’s at customer locations to conduct installation & training.
Engineer is responsible for detailed site engineering, installation, configuration and commissioning of Digital Solutions products with high quality
How you will do it
Understand the project requirement, review project inputs such as BMS database or I/O point list, control drawings, mechanical drawings, SLDs, functional descriptions diagrams (FDD) / sequence of operations (SOO) etc.
Prepare detailed site engineering and design documents which includes-
Space ontology, Meter list, equipment list, data point list, equipment to equipment
relationship, equipment to space relationship, meter to space & equipment relationship,
Identify and prepare the list of global fault detection & diagnostics (FDD) rules.
Identify & build the custom FDD rule equations based on the site requirement
Configuration of all types of energy meters, mechanical equipment installed in building
Configure building operating schedule, global points, threshold values, degree days & users
Install & configure hardware (Data collector/Gateways)
Commissioning of cloud based Digital products
Maintain all project standards & quality of the deliverables.
Responsible to ensure that projects are executed within agreed schedule and to meet the customer requirements
Troubleshooting issues
Work across internal business units and maintain working relationships with all internal stakeholder
What we look for
Required
Bachelor Degree in Engineering
Minimum 4-6 years’ experience in the field of BMS & EMS
This position is to support a broader Johnson Controls Digital Products/solutions, driving significant organic revenue and operating efficiency for JCI.
Knowledge of Building Management System (BMS)
Knowledge of HVAC systems such as Chilled Water System, Chillers, Cooling Towers, Primary & Secondary pumping systems, Hot Water System, Boilers, Different types of AHUs, FCUs, VAV etc.
Knowledge of communication protocol like BACnet, MODBUS etc.
Technical acumen for HVAC equipment (AHU, VAV , FCU , Chillers , Cooling Tower) & Control system (Building Automation System)
Adept at building and maintaining customer relationships amongst a diverse set of stakeholders. Must be customer focused and representation themselves independently with minimal on site supervision
Ability to work under minimal supervision and exercise independent judgment. Will be managed and mentored by on team leader.
Position will require interfacing with Branch team, DS team, and customer technical teams at times.
Demonstrate technical acumen in order to gain credibility amongst key internal stakeholders.
Comfort in presenting to and speaking with mid management
Preferred
Knowledge of Johnson Controls Metasys Building Management System (Preferred)
Basic understanding of IT OT, cloud based analytics tools/solutions (Preferred).
