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Information Systems
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WD30112328081 Requisition #

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future? 
  
Create your next opportunity and join us as Field IT Support Specialist to join our IT Operations department in San Pedro, Mexico. 
  
What you will do? Job Scope & Purpose: 

By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable and sustainable world. As a globally diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities. 
  
The Field IT Support Specialist provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise Business Unit projects and initiatives. 

How you will do it? Essential Job Responsibilities: 

  • Conduct hardware installation and provide ongoing support (e.g., PCs tablets, mobilty devices, printers, specialized devices)
  • Provide software support and local instructure service support (e.g., server, network and VOIP)
  • Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unnplaned)
  • Provide Tech Hut services in region
  • Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
  • Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI support teams)
  • Execute local mobile administration
  • Support identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share and troubleshooting)
  • Support local IT security compliance (e.g., comms room set-up, maintenance and access) as needed
  • Assist compliance teams with audit tasks
  • Provide satellite office support and travel for field visits when needed
  • Support vendor management as needed
  • Support IT procurement as needed
  • Serve as IT escalation point in region for internal customers with issues related to IT systems, software and hardware, in cases where Service Desk cannot resolve the problem
  • Manage relationship with Corporate IT
  • Deliver Field IT Services in accordance with SLT's using JCI Service Management toolset
  • Proactively communicate and provide updates to customers
  • Provide differentiated SLAs for customer related requests or incidents
  • For XaaS solutions, collaborate with 3rd party suppliers for incident resolution as needed

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.

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