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Quality & Continuous Improvement
WD30109136053 Requisition #

What you will do:
The Global Supplier Quality Manager (GSQM) is a Senior Engineering/Manager position that supports and enables the monitoring, evaluation, training and selection of suppliers across multiple Product Business Units (PBU’s) and the Field organisation within Johnson Controls. 
Primary focus on achieving sustainable high quality performance from suppliers who provide direct material to plants, branded third party material with one of the Johnson Controls brand names, or third party materials to the Field business. Support and drive the development of new processes and best practices for the Field installation and services organisation to deliver best in class supplier performance and associated customer satisfaction. 
Work cross functionally and globally to ensure processes are in place to incorporate failure prevention and mitigation in New Product Introduction (NPI) related to supplier provided components, and support NPI through coordination of the supplier Production Part Approval Process (PPAP). 
Monitor incoming supplier quality performance, and support Root Cause analysis and CAPA implementation for Critical and Escalated quality and delivery issues within the supply base, by applying standard quality engineering principles and techniques. 
As a GSQM you will report directly to the Supplier Quality Manager for EMELA. 

How you will do it:

As a member of the Supplier Quality team, you will work within a dynamic environment that provides a high-level of exposure and influence, while supporting multiple varied business units. The activities and responsibilities within the role will include the following: 

  • Travel to supplier locations to conduct audits/assessments and to address critical issues (travel requirement up to 50%, including international), and/or complete the assessments remotely where necessary.  
  • Develops and mentors Supplier Quality Engineers who work closely with Products Quality personnel and have direct interface with Suppliers and their functional leadership. 
  • Develops programs and leads global teams of quality professionals to monitor supplier performance based upon multiple metrics such as Supplier DPPM, Supplier Cost Recovery, Supplier Delivery, and Supplier Warranty issues. 
  • Work remotely with the JCI locations to identify and address significant supplier quality issues. 
  • Identifies & works with key suppliers to implement a Supplier Quality Improvement Roadmap that will meet Johnson Controls expectations and overall supplier sustainability criteria. 
  • Support product engineering teams and the resolution of top warranty issues, and in the application of advanced statistical analysis, problem solving techniques and Quality tools. 
  • Facilitate utilization of APQP with manufacturing and engineering organizations supporting supplier related activities for new product launch. Activities include DFMEA, PFMEA, Control Plan development, capacity run at rates, and other activities to accomplish successful PPAP. 
  • Act as a liaison between Procurement and Product group leadership to support supplier warranty and quality initiatives including cost recovery. 
  • Acts and facilitates as a Quality subject expert and conducts training of the quality tools as required through the Procurement Academy, or scheduled supplier training events.
  • Reviews monthly and annually the quality issues of the top 5 global suppliers and the top 5 suppliers within the assigned Products teams which relates to the highest reject quality, highest # of issues, and delivery issues. Communicates, recommends, schedules through Procurement Directors or Category Managers the suppliers that are required to attend a Management Quality Review (MQR). 

What we look for:

  • Bachelor’s degree in Electrical, Mechanical, Manufacturing Engineering, Management or equivalent experience in Manufacturing. 
  • Supplier Quality or Supply Chain knowledge required. 
  • Possess strong oral, written and listening communication skills.
  • Demonstrated change management ability, and proven team building skills. 
  • A minimum of eight years’ experience in a manufacturing or field service environment. 
  • Proficient in Microsoft Office products. 
  • Up to approximately 50% travel, including international travel, required.    


  • DMAIC (Blackbelt/Greenbelt) training, Lean manufacturing experience, problem solving training (Kepner Tregoe, 8D or Shainin), strong facilitation skills, working knowledge of APQP techniques. 
  • AQC CQE certification desired.

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