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IT Infrastructure Service Delivery Lead

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Information Systems
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WD30060802354 Requisition #
Thanks for your interest in the IT Infrastructure Service Delivery Lead position. Unfortunately this position has been closed but you can search our 4,070 open jobs by clicking here.

 What we look for 

  • Bachelor's degree in Computer Science, Business, or similar field desired.
  • 5-8 years’ experience in managing IT services, projects, strategic planning, and technical services for hardware and software engineering, and production support of the technology areas described above. 
  • Proven track record on the development of IT solutions and services in close proximity to the actual business customer.
  • Technical proficiency with one or more key technologies and services in the area of IT Infrastructure (Hosting, Network and End-User Computing). Ready to develop his/her technical and service knowledge as part of his/her management responsibilities.
  • Excellent business management acumen and strong, broad technical background. Able to understand the broader business objectives and business processes that need to be supported by IT and develop effective IT services based on strong technical mastery and understanding of the IT market
  • Entrepreneurial mind set ready to move projects forward with an ability to make decisions. At the same time possess the right motivational, negotiation and conviction skills to develop a broad, comprehensive support for IT infrastructure solutions delivered by the Infrastructure organization.
  • Develops organizational culture for operational excellence. Instills customer service attitude and work ethic throughout the department.
  • Effective communicator with both IT technical and business customer audiences. Strong presentation and persuasion skills are essential for success in this role. Ability to work in a multinational environment with people from different cultural and professional backgrounds (IT and non-IT). In addition ability to write effective management and project reports, EUC marketing materials and other relevant business communication.
  • Strong IT project management skills. Ability to drive multiple, major projects with effective time, financial and resource management. Familiar with business planning, project management methodology and project management tools.
  • Experience in a global company working across major geographic regions.

 

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