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IT Infrastructure Service Delivery Lead

Information Systems
WD30060802354 Requisition #
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Position Overview 

Under the direction of the CIO, this position has accountability for building and operating the IT Infrastructure for Johnson Controls-Hitachi. The position represents business interests in the delivery of Network, Hosting, Personal Computing and the Collaboration Suite. This will involve working closely with IT teams, central functions and others as needed to ensure the needs of the business are well represented. In addition, the incumbent will be responsible to align JCH Infrastructure services with Johnson Controls Global Infrastructure to deliver cohesive services to JCH users.

What you will do 

Ÿ   Builds Infrastructure services tailored to the needs of Johnson Controls-Hitachi, to ensure operational stability and manage stakeholder expectations.

Ÿ   Directs Infrastructure staff to achieve strategic objectives of high performance, scalability, and cost effectiveness.

Ÿ   Leverages the capabilities and scale of Johnson Controls Global Infrastructure services.

Ÿ   Effectively defines infrastructure standards and unifies a group of Infrastructure Engineering staff around those standards.

Ÿ   Works closely with Local IT and Application Portfolio teams to coordinate IT solution delivery.

Ÿ   Reduces unit and/or total Infrastructure costs year over year.

Ÿ   Develops key project metrics to ensure expected outcomes are being achieved, and continually monitors progress.

Ÿ   Defines, operationalizes, and evolves platform governance standards.

Ÿ   Prepares and presents updates and presentations to the IT leadership group as requested.

Ÿ   Communicates key decisions, actions, risks and issues to stakeholders.

Ÿ   Coaches, mentors, and manages the users of Infrastructure Services, especially in the area of self-service offerings and demand management.

Ÿ   Ensures all infrastructure changes are conducted to the highest of standards in a safe, compliant, and effective manner.

Ÿ   Instills and maintains a sense of urgency and customer focus with the infrastructure staff.

Ÿ   Demonstrates strong leadership and a clearly identifiable work ethos to Infrastructure Team Members.


Ÿ   Identifies Key Performance Indicators and Metrics to ensure that Infrastructure platforms operate efficiently

What we look for 

Ÿ   A minimum of a Bachelor's Degree in Engineering or Science with at least ten (10) years of overall management business experience is required.

Ÿ   At least ten (10) years of experience in IT Infrastructure, with exposure to Plan, Build and Run functions.

Ÿ   Knowledge in Microsoft and Cisco technology is preferred.

Ÿ   Must have proven track record in leading teams that have delivered breakthrough results for an organization.

Ÿ   Must have people management knowledge and experience, and strong cross-functional business acumen.

Ÿ   This role requires a diverse business background, preferably with direct experience in medium to large scale manufacturing enterprise.

Ÿ   Excellent facilitation skills and the ability to see multiple sides of an issue are essential.

Ÿ   Proven ability in Systems Thinking, Plan-Do-Check-Act, and Problem Solving is desirable.

Ÿ   Must have outstanding presence and communication skills, able to inspire trust and quickly build credibility.

Ÿ   Must have strong collaboration and influence skills.

Ÿ   Must have excellent intellect, strategic and tactical thinking ability, complemented by a "hands-on" operational and business planning orientation.

Ÿ   Must articulates a complex change in a way that is easily understood by others.

Ÿ   Moral and personal integrity and the values that inspire trust in the organization.

Ÿ   Must have strong relationship development, conflict resolution, and team building instincts.

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