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L2 Automation Support Analyst

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Innovation & Technology
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WD30097524202 Requisition #

Automation became a strong and significant part of the business strategies formed by Leaders in the market. Here in the Enterprise Automation Center of Excellence (CoE) we are the go-to experts helping the business to challenge, shape and improve the ways it works. Our vision is not just to automate transactional tasks using macros and RPA, we try enabling the business to benefit from AI, machine learning and algorithmic business solutions. Each one of us plan our own learning curve and educational roadmap and focus on the areas where we want to improve. We dream big, do you?

 

What will you do?

L3 Automation Support Analyst is part of the global Enterprise Automation CoE team within Corporate IT. Reporting to the Automation Support Team Lead you will analyse and troubleshoot issues cascaded to you by the Level 1 team segment, which are out of scope of basic Operating Procedures and Operational Handbooks. You will be responsible for performing Root Cause Analysis, followed by actions, to secure proper addressing and issue resolution. You will work closely with all levels of Automation Support Team and with the core Enterprise Automation CoE members to contribute in driving improvements to the Automation Operations within JCI.

 

This position will suit Windows Administrator, IT System Engineer or IT Analyst, preferably with experience of RPA tools such as Blue Prism. Automation Developers, with experience of system support and troubleshooting, are also a good fit for this role. Experience with other RPA tools considered.

 

How will you do it?

  • troubleshoot and resolve issues cascaded by Level 1 Support Teams
  • manage code release in test and production by verifying approvals and code pre-test and pre-production checklists
  • update Monitoring Masterlists and Robot Schedules in production as per request
  • manage and update Credential Manager in test and production
  • renew expired passwords as per Operational Handbooks
  • archive Automation platform activity logs
  • setup and configure development, test and production virtual machines
  • work with dedicated Supplier Platform Team to address and resolve platform related issues
  • create daily reports for Enterprise Automation CoE management team
  • work alongside business users, SMEs and IT Analysts to understand, assess, replay and maintain change requests and bug fixes to agreed specs - meeting business requirements
  • report status, issues and risks to all relevant Stakeholders
  • use ServiceNow tool for IT Service/Change Management tracking as well as MS Azure DevOps for day to day workload management
  • meet target SLAs for completion of incoming requests on time
  • improve skills in automation products by completing certifications and self-studying next generation topics of AI, OCR and machine learning

 

What are we looking for?

Required

  • Experienced Windows Administrator, IT System Engineer, or Automation Developer with at least 1 year of proven working experience
  • Great knowledge of issue troubleshooting and Root Cause Analysis
  • Strong problem-solving skill; ability to break the problem down logically into smaller manageable parts and solve it
  • Understanding of the IT landscape, systems and integration architecture in large organizations
  • Good understanding of IT Service Management and Change Management
  • Self-motivated, team player, action and results oriented
  • Ability to deliver quality output under tight deadlines
  • Good verbal and written communications skills
  • English language to a business proficiency level

Preferred

  • Bachelor’s Degree in Engineering or Computer Science or related technical fields is an advantage
  • Experience of RPA tools such as Blue Prism (preferred), UiPath, Automation Anywhere and NICE (experience with other RPA tools will be considered)
  • RPA, ITIL or any ITSM related certification(s)
  • Experience with RPA development for at least 1 year
  • Understanding of programming concepts or programming background in any coding language (.NET, VBA, SQL, HTML, C#)
  • Knowledge of MS Power BI, SharePoint and MS Azure DevOps
  • Experience in Key Future Capabilities: OCR, Chatbots, Artificial Intelligence, Machine Learning or NLP
  • Understanding of basic object-oriented concepts

 

Training

In this role you will be encouraged to improve and develop your knowledge through on-going training and achieving certifications in areas such as Blue Prism, UiPath, ITSM/ServiceNow, Microsoft Azure and more. Successful candidates will also enjoy the benefit of developing their skills in AI as our Automation journey evolves in the future.

 

Salary starting from 2100 EUR/month gross based on relevant experience. This position requires working 50% of second shift (from 13:30 to 22:00). The second shift will be compensated by 30% extra pay plus an extra meal voucher per day.

 

This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore ensuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.

 

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, monthly bonus, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.

 

You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping centre. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join Johnson Controls you will be eligible to receive a housing allowance to help you get your new life set up!

 

Who we are

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

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