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Manager Delivery Lead

Information Systems
WD30117175144 Requisition #
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What we look for

  • College diploma or university degree in the field of computer science.
  • Certifications in MCSE, ITIL.
  • Knowledge of infrastructure as a service, platform as a service and integration of infrastructure components
  • Knowledge of operating system concept, Domains, Active Directory and its concepts, and the interaction between hardware, operating systems, network, data center, and application software
  • Deep understanding of TCP/IP and other network protocols. Familiarity with DNS, DHCP and other network services
  • Knowledge of Cisco network and voice gears and technologies
  • Have plenty experience in using service now and Yammer etc.
  • Knowledge of managing a data center in terms of systems monitoring, capacity planning and performance tuning
  • Excellent technical knowledge of PC and desktop hardware.
  • Have plenty of experience in infrastructure management
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • More than 10 years’ experience in a productive IT environment managing enterprise IT infrastructure, hardware, hosting service and network area
  • 5 years’ experience in a similar manager role.
  • Experience in a Technical hands on support role
  • Experience of Remedy Helpdesk system.
  • Strong project management skills, including the ability to prioritize work and meet deadlines
  • An ability to communicate relevant information in a user-friendly non-technical language.
  • Strong planning, organizational, and leadership skills
  • Self-motivated and drive team efficiency in service management domain
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Strong customer-service orientation.
  • Efficient prioritization and management of workload in a high-pressure environment.
  • Willing to drive and embrace new change

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