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Information Systems
WD30059726345 Requisition #
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What you will love about Johnson Controls:

We’ve been dedicated to protecting the environment since our invention of the electric thermostat in 1885, which provided a fundamental shift in the energy efficiency of buildings. Now, all over the world, our products and services empower customers and communities to consume less energy and conserve resources.

  • Global, innovative, industry leader
  • Embraces diversity
  • Growth opportunities abound
  • Fast paced, evolving company, always learning, always adapting
  • Great benefits; including Healthcare related wellness discounts,  great 401k match, company funded retirement program, vacation, sick time, floating holidays and national holidays
What you will do

The Regional L3 Operations Manager leads a staff of network engineers and voice analysts who are accountable to JCI business customers in their designated region. The Regional L3 Operations Manager is responsible for delivering Network and Voice services using internal staff and external partners.  The role requires coordination with Network Delivery Peers in the other regions of the world to achieve global consistency amongst network and voice services.  Working together, Regional L3 Operations Manager leverage a “Follow the Sun” approach with the global team as the situation dictates.  It is incumbent upon the Regional Network Delivery Manager to ensure uniformity of services, adherence to standards, and consistency of infrastructure delivery.  The team works with external partners to deliver quality services to Internal and External Customers. 

How you will do it
Manage staff
  • Deliver service requests and perform incident management
  • Mentor and coach staff to achieve next-level success
  • Responsible for staff engagement and performance management
  • Employ Flawless Execution methodology
  • Ensure proper change management processes are followed for all changes
Manage Vendors
  • In coordination with the Vendor Relationship Manager, service requests and incidents delivered by vendors including Verizon and Avaya
  • Look for ways to leverage products and services from vendors
Manage Customers
  • Regular meetings with key customers to understand emerging needs
  • Maintain constructive relationship with customers to ensure that Global Infrastructure achieves high customer satisfaction

Coordinate with other Global Infrastructure functions

  • Coordinate with Business Hosting on delivery of robust network services in the data center including WAN, Internet, and Switching
  • Work with End User Computing to deliver robust network and voice performance especially over wireless networks

Oversee Service Management

  • Ensure high quality standards are achieved for all technology platforms in all regions utilizing internal staff in concert with external partners
Oversee Consultation
  • Facilitate meeting with application teams to select the most appropriate Network and Voice solutions

Oversee Problem Management

  • Work with partners to systematically identify Incidents that can be escalated into problems
  • Dive deep into problems to find root cause and preventative steps

What we look for

•     Bachelor of Science in Computer Science or equivalent work experience

•     4+ years’ experience in network engineering and operations

•     Strong Cisco Routing/Switching configuration/diagnostic experience

•     Working understanding of code and scripting (Automation tools: Python, PowerShell, Rest API)

•     Experience with all Cisco LAN, WAN and WLAN technologies, VPN, load balancers, firewalls, DNS, DHCP, SNMP, etc.

•     Knowledge of networking infrastructure suppliers and service offerings including; Cisco, F5 Networks, Zscaler, and Avaya.

•     Working knowledge of network features and protocols such as ie. spanning tree, TCP/IP V4/V6, SIP, ARP, CDP, EIGRP, OSPF, BGP, VTP, Etherchannel, 802.1Q trunking, MLS, HSRP, GLBP, VSS/VSL, QoS, Multicast, 802.11n/ac, IPsec, RADIUS/TACACS+, SNMP, NTP, and HTTPS, SSL.

•     Knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, Ethernet, OCx, DS3, Broadband

•     Experience in Meraki SD-WAN and NSX Software Defined Network Data Centers

•     Desire to work in a process-oriented environment

  • Demonstrated experience working in a global network environment

•     Responsible for the documentation and topology maps for all network components

  • Desired Certifications: CCNA, CCDA, and ITIL v3

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.  

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