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Finance & Accounting
1910248 Requisition #
What you will do

Supervises the billing & data entry process for assigned functions, Coordinates invoice delivery , Implement procedures to improve efficiencies, cost reduction and accomplish internal/local policies. Preparing of managerial reporting as required. Work with the team on involved areas on issue resolution.

How you will do it?
1: Operation Management
o Ensure performance measures are met or exceeded
o Responsible to track & control the delinquency
o To manage productivity by fixing productivity parameters for in-house executives
o Responsible for coordinating with Internal stake holders
o Be proactive and innovative with ideas to improve service / deliverables to the client based on current performance and risk understanding
o Handling queries and escalations. Ensuring team responds to queries within agreed turnaround time
o Coordination with Internal stakeholders, process experts, developing services and systems as required
o Weekly, Monthly interaction with Internal stakeholders. Closure of all open issues

2: People Management
o Prepare and run daily team briefing/ weekly team meetings
o Plan team capacity, assign team work accordingly and addresses proactively potential bottlenecks/ backlogs
o Manage, motivate and develop staff.
o Coach team members and ensure they receive orientation and appropriate development opportunities
o Develop a specific management culture for shared services aimed at efficient delivery of services

3: End-to-End process improvements
o Ensure adherence to internal and external guidelines as well as to a standardized process landscape
o Contribute ideas and actions towards the continuous improvement of processes within area of influence
o Support process improvements initiatives and related projects

4: Relationship Management
o Respond to inquiries on timely basis
o Maintain positive work relationships with members of other teams in and outside the SSC to whom information is provided or from whom information is gathered
o Assist in establishing and maintaining strong, collaborative relationships with internal and external customers

What we look for


o Minimum : Bachelor/ Master’s degree in Finance/ Accounting
o Essential: over 5 years of relevant experience in OTC
o Essential: Experience in any ERP Application
o Desired: Working experience within a shared services center/BPO
o Fluent in English (both Verbal & Written)

o Strong will to deliver excellent quality, able to identify process inefficiencies and propose process improvements
o Distinctive customer orientation, able to drive independent dialogue with customer
o Demonstrates the ability to work as lead and trainer for others
o Independency - works without supervision on more complex projects/improvements
o Good Communication skills (both verbal and written)
o Self-starter (performance & Quality oriented)
o Flexible work style and ability to work under pressure
o Successfully handles most of non-routine issues, propose solutions as a subject matter expert
o Requires no supervision to manage daily activities and is able to meet published deadlines for activities

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