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Parts Customer Service Representative

Customer Support
WD30048743158 Requisition #
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What you will do

The Parts Customer Service Representative will processes parts orders and orders changes to include price quotations, preparation and follow-ups on purchase orders, and confirmation of shipment dates, advise customers of schedule dates and changes, provide price and availability to customers Obtains approval from buyers to ship items that are of limited quantity, assist in procuring part numbers and identifies bad part numbers, locates parts from districts and plants for priority orders if not in stock at parts center, review backlog order daily, and send order to warehouse for shipping.

How you will do it

As a Parts Customer Service Representative uses manufacturing resource software to retrieve customer information, verifies inventory levels, and processes purchase order, contacts customers on status of orders, negotiates with buyers if lead times not acceptable to the customer, work with purchasing agents on new parts, and lead times and pricing.

What we look for
  • 6 months to 1 year of related work experience or equivalent of education and experience
  • Ability to comprehend Microsoft Suite Software
  • Associate’s degree preferred

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

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