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Human Resources
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EB00066169017 Requisition #
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What you will do


The Payroll Director oversees the payroll delivery globally and will have responsibility for overall quality, efficiency and service delivery at the region and country level, ensuring SLAs are consistently met. Accountable for the vendor relationships and all daily operations required to execute accurate and timely payroll services.
This role provides direction and leadership and is responsible for cultivating an organization that promotes a culture of service excellence, execution, and continuous improvement. She/he will be responsible for leading and influencing the delivery of payroll and maintaining a strong knowledge of Payroll best practices. They will have strong business acumen and run all aspects of the organization as a business.

How you will do it

  • Drives the evolution of the Payroll Service Delivery Model from a newly integrated team to a tenured and optimized business; including ongoing vendor, process and system enhancements to ensure optimal performance in the delivery of regional payroll services. 
  • Partners with the country payroll leads to define and implement regional payroll strategic initiatives. Delivers the next wave of payroll migrations and transition activities.
  • Responsible for the strategic direction, design, and continuous improvement of the payroll service offering. 
  • Develops strategic business relationships to strengthen delivery capabilities.
  • Engages with senior management across multiple business units to recommend process improvements or a new course of action for all payroll related activities.
  • Provides leadership and direction for the regional payroll operations team through promoting a regionally aligned and consistent approach to payroll delivery across all countries in the regions. 
  • Responsible for the operations, process development and solutions for the end to end payroll cycle. Drives strategy and leadership in building a best-in-class regional service delivery model. 
  • Responsible for the compliance, reporting and fiduciary oversight of payroll operations
  • Responsible for leading payroll transformation projects which enable the continual delivery of high quality and reliable payroll solutions. These projects will provide scalable, cost-effective platforms with standardized regional processes.
  • Responsible for payroll tax and all ancillary services under the responsibility of third party vendor (Tax credit programs, unemployment, garnishments etc.)
Customer
  • Builds and maintains strong trust based relationships with a proven ability to influence stakeholders through setting the business context, relevant data and support of the operational and business strategies.
  • Skilled at using effective listening, probing and investigatory skills to handle complex, sensitive escalated inquiries and conversations with discretion, composure and compassion; leverages established credibility to remove roadblocks for the team. 
  • Strong customer service orientation, proactive and solution focused with an ability to deal effectively with difficult interactions and tough issues.
  • Seeks ongoing feedback from customers to identify improvement opportunities and serves as a role model for high quality customer service.
Service
  • Directs the Payroll Management process (including SLA reporting) and drives continuous improvement efforts. 
  • Provides effective/efficient services with an optimal balance among cost, efficiency, and service delivery. Assesses, on an ongoing basis, payroll performance against benchmark service levels and responds as appropriate.
Transformational Project(s)
  • Partners/supports to ensure alignment and coordinated execution of the third party payroll system and global HR system
  • Mastery of project management, people leadership and customer-focused communication skills are critical to the success of this highly visible position. 
  • Ability to develop and refine project scope and robust, dynamic project plans that include cost benefit analysis, resource requirement and conflict identification, and proactive risk management.
  • Works closely with third party partner(s) to ensure project tasks are completed on time; escalating issues for resolution with options, risks, and impacts clearly documented and presented.
  • Ability to both develop and deliver communications to senior executives
  • Willingness to rolling up his/her sleeves to ensure detailed flawless execution of all initiatives.
Analytics
  • Monitors the Payroll team’s analytics & team productivity (e.g. reports, dashboards, service levels) implementing continuous improvement solutions and streamlining processes, identifying common people issues and partnering with appropriate HRBPs and/CoE’s to implement improvements.
  • Creates and provides business intelligence to the organization through analytics and reporting gathered from employee and management feedback, inquiries, and transactions. Recommends and implements remediation and intervention at appropriate levels to influence change and mitigate risk. 
Team Building
  • Provides support and guidance to Payroll Operations Managers continually assessing workload requirements and team capacity. Develops and maintains team of payroll staff with multinational skills. Ensures the payroll team is properly trained, accountable and equipped with the tools needed to deliver results; Manages and evaluates performance and fosters a positive working atmosphere for personal and career growth.
  • Responsible for leading a team of payroll professionals to deliver an exceptional employee experience.
  • Builds, coaches, and directs a leadership team of direct reports into a highly responsive team that meets the required published performance standards. 
  • Partners closely with HRSSC colleagues regionally to escalate issues, sharing knowledge and agreeing on regional processes where appropriate.
  • Reinforces the organization's core values and behavioral expectations through modeling, communication and coaching.
  • Models and actively champions the importance of knowing, supporting, and adhering to organizational policies and procedures, including confidentiality.
  • Responsible of fostering a work environment of engaged team members that collaborate and identify opportunities for process or customer experience improvement.
Legislative
  • Working functional knowledge and understanding of employment legislation and data privacy, as well as employment practices
  • Stays abreast of changing regulations to be able to provide guidance and direction to teams and develops strategies to mitigate risk exposure.

What we look for

  • Bachelor’s Degree 
  • 10+ years’ regional payroll experience and 6+ years in a leadership role. Experience in an HR services/call center and/or HR data/systems management.
  • Strong Senior Payroll Leader with special emphasis in cost reduction, process improvement and increased efficiency. A pragmatic and visionary professional with demonstrated success developing and executing payroll and related strategies with direct bottom line impact. Key areas of expertise:
  • Extensive technical payroll administration expertise.
  • Effective leadership and staff development of large geographically dispersed payroll team members.
  • Successful implementation of HRIS systems conversions and/or upgrades.
  • Strong accounting, comptroller and finance experience
  • Working knowledgeable on payroll tax
  • Working knowledge of acquisitions and divestitures
  • Creative analytical and problem solving background
  • Excellent oral, written and interpersonal communication skills.
  • Effective project planning and management experience
  • Strong process and procedure orientation for continuous improvement.
  • Proven capability to identify and deliver strategic value while balancing tactical delivery needs
  • Process design and reengineering experience.
  • Proven relationship management capability.
  • Stakeholder management and ability to work with people at all levels.
  • Demonstrated Vendor management expertise required.
  • Point-person for all strategic payroll decisions.
  • Manage integration of acquisitions to the AMERICAS payroll systems, policies and practices.
  • Experience in working in any environment that uses/leverages Service Management principles (including SLAs performance reporting, customer agreements, service governance, etc.)
  • Running all aspects of the organization as a business
  • Diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Working knowledge and experience with ERP technologies (e.g., Oracle, SAP, PeopleSoft, Workday, etc.); Case Management, Telephony and other Call Center technologies
  • Excellent English communication skills, both written and verbal
Intermediate level skill in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

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