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Process Owner HRSSC Workforce Admin

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Human Resources
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WD30125914251 Requisition #

Process Owner HRSSC Workforce Admin

 

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

What you will do:

The Process Owner HRSSC Workforce Admin is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results. As owner of the process, this role is accountable for collecting, analyzing and reporting data to vendors or COE across the enterprise. Additionally, analyst will execute transaction in our system related to Employee Data Changes, Change Organizational Assignment, Leave of Absence and others. Active participation on Continuous Improvement is highly expected.

 How you will do it:

Main tasks/ responsibilities include, but are not limited to:

 

·         Overseas WFA processes and services:

  • Ensures that all the documentation, presentations, WI and related materials are updated and available for consultation.
  • Collaborates with the Quality team and Supervisor to establish and execute training programs based on specific needs and certifies WFA Analysts meet the technical knowledge requirements.
  • Ensures quality controls are properly documented and executed by WFA Analysts, sharing findings with Supervisor when necessary.
  • Performs regular process audits to maintain quality control inside established parameters.
  • Working in close collaboration with WFA Supervisor keeps processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and WFA Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team.
  • Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.
  • Proactively engages other teams to achieve process End-to-End perspective for making decisions and developing best practices.
  • Maintains a positive working relationship within the team and with external customers.
  • Drives continuous improvement activities that will increase quality and service delivery efficiency.
  • Participates in the Service Intake Model to analyze the addition of new services to the EHRO Service Portfolio and provide expert opinion on the matter.
  • Generates and implements process and service evolution proposals and projects according to changing business needs.
  • Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.
  • Serves as main point of contact for Internal / External audit requests and follow-up.

 

 

What we look for:

  • Bachelor’s Degree in HR, Finance, Business or related field required.
  • At least 3 years of working experience in Shared Service Centers or HR Operations.
  • Desirable working experience with SOX audit requirements on the Human Resources domain.
  • Ability to lead and motivate others without formal authority.
  • High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.
  • Excellent oral and written communication skills and interpersonal skills.
  • Ability to work in multiple projects successfully and simultaneously.
  • Ability to understand and develop successfully partnerships with customers and peers.
  • High Analytical and Problem-Solving skills.
  • Detail oriented.
  • High Customer Service orientation.
  • High Performance Measurement orientation.
  • High Continuous Improvement orientation
  • Professional knowledge:
  • Experience on core HR operations processes.
  • Experience in Human Capital Management systems (Workday preferable) and Customer Relationship Management systems (Microsoft Dynamics preferable).
  • Experience in Microsoft Office suite applications.

 

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.

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