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Program Manager - Business Operating Platform - REMOTE

Program Management
WD30105151064 Requisition #

What you will do

  • The program manager will be responsible for working with our strategic information technology and consulting partner and regional leaders to program manage the deployment of an integrated Business Operating Platform (“BOP”) for the customer service and delivery functions of Sensormatic Solutions.  The program manager’s objective is to achieve strategic and operational excellence across a global organization and ensure key performance measures are established and met.
  • This candidate will lead the program management function and will partner with our Global
  • Process Owners (GPOs), our internal IT partners, and our external strategic partner to accomplish this.
  • The program manager will be responsible for operational excellence, including program/project management, risk management, and change management. 
  • This role requires transformation experience in driving process and operations excellence via a continuous improvement approach. This role requires building and cultivating working relationships across global functions and teams in a heavily matrixed environment through influence versus control.

How you will do it

  • Lead the program management of the new BOP for the global customer service and delivery functional area.  Directly work with the service operations transformation leader on the transformation of the key business processes, track and report our progress.
  • Lead the change management across the teams impacted
  • Manage portfolio risk; develop consensus across multiple geographies, cultures, and competing interests
  • Track and report on program progress, risks, change actions. mitigation programs and other standard program management reporting activities.
  • Support the transformation leader to assist in achieving the target-state programs/initiatives
  • Participates in and supports the transformation Leader as the critical liaison between the regions, the portfolios, and the functions by ensuring plan creation and alignment
  • Drives a successful program mobilization and implementation
  • Work with Global Process Owners of the BOP to identify issues during planning and develop 
  • remediation plans
  • Assist in identifying process enhancement initiatives (for the scope of the program) to improve effectiveness, efficiency, and employee and customer satisfaction 
  • Program manage cross-functional teams to execute plans
  • Develop clear, coherent, and timely communications plans
  • Report on plan development and implementation
  • Program manage, measure, and communicate results against goals and plans
  • Support the regions, the portfolio teams, and support functions on associate key activities
  • Creating and maintaining project documentation
  • Facilitating day-to-day coordination activities while adhering to standards and expectations
  • Lead team meetings with all functional areas to track progress, identify issues and develop action plans
  • Managing business analyst team members assigned deliverables.
  • Manage issues, risks and opportunities, escalating to management for issues that cannot be resolved

Key Competencies

  • Embraces and supports meaningful change
  • Demonstrates the drive and discipline to achieve repeatable success
  • Capable of navigating complex and dynamic environments
  • Ability to work with cross-functional business leaders to achieve challenging objectives
  • Inspire and influence strong engagement and commitment in others
  • Able to build trust at all levels of the organization and work across organizational boundaries
  • Ability to lead without depending on any organizational authority
  • Is agile in approach and readily adapts, remaining positive in the face of change, ambiguity, and
  • Pressure

What we look for

  • Bachelor's degree required
  • Operations and/or IT background with 5+ years of global experience
  • 5+ years' work-related experience managing large-scale, enterprise transformation programs
  • Proven track record of working with cross-functional business leaders to achieve global
  • objectives
  • Strong proficiency in implementing scalable business processes and driving organization-wide
  • process improvement along with change and risk management
  • International experience with the ability to think across disciplines, cultures, and scenarios
  • Project Management Accreditation (PMP, PMI, Prince 2 or equivalent preferred).
  • 5-8 Years of Project Management experience in a large multi-unit organization, Systems implementation experience
  • Strong communication, negotiation, analytic, and critical thinking skills
  • Ability to work in a global environment, Cultural adaptability. 
  • Virtual and remote team management ability.  Independent and innovative spirit.  Flexible and responsive to input.
  • Experience with a wide variety of structured problem-solving processes and reporting tools, including Microsoft PowerPoint
  • Ability to travel 10-20% - COVID pending


  • Field Service experience is strongly desired, not required
  • ServiceMax experience or other service management system experience preferred
  • Customer service and delivery experience
  • Bilingual-Spanish speaker highly preferred


Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

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