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Program Manager-Strategy and Continuous Improvement Programs

Program Management
WD30070372119 Requisition #
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What you will do:

The Program Manager-Field Operations, Building Solutions position is part of our Headquarters support organization for our North America Field Leadership Team at Johnson Controls.  This position will support and drive moderately complex improvement and transformational projects that support our HVAC, Fire and Security Businesses in the field.

We are looking for an extremely organized individual with experiential knowledge of program management and change facilitation processes in large matrixed organizations.  Must be capable of managing multiple stakeholder groups, including senior and field leadership, to ensure and support the creation of process and systems, and implementation strategies.  Maintains control of schedule, cost, quality, and customer expectations/satisfaction at all times. 

 Presents to management and/or customers on project updates, project cycle, and expected results. Ensures projects are closed on time and in scope. 

Will not manage products but projects, programs, and processes, technical information, success measurements, and peer groups in support of BSNA strategies and initiatives.  Initiatives support our operational discipline, role clarity, and growth culture platforms.

How you will do it

Under general direction, leads all aspects of the one or more programs for the BSNA Field Operations Team.  Requires knowledge of project/program management techniques. Excellent analytical skills with an ability to apply a balanced understanding of all business elements. Excellent communication skills including negotiation and leadership skills. Efficient utilization of resources and skills through effective planning and leadership in the program matrix organization. Requires intimate knowledge of business plans, strategies, and technology skills.

  • Methodology - Understanding of Project Management Institute's  (PMI) methodology and key knowledge areas; Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk and Procurement Management.
  • Communication/Coordination - Responsible for communication and status reporting to project staff, customer and Johnson Controls management.  Responsible for work plan, managing project resources, duty assignment, responsibilities, scope of authority and provides technical advice and problem resolution to all aspects of project.
  • Fiscal - Responsible for tracking projects expenditures and installation progress through reviews of status reports prepared by project personnel and modifies schedules of plans as required. Maintains full financial accountability to project; requires ability to forecast financial trends across project, ability to understand internal Johnson Controls and external client cost structures and integrate, or translate to/from Johnson Controls accounting methodology using AIA standards.


  1. Serves as a resource for all levels of reporting on programs within the Field Operations PMO.  Maintains and manages team documentation, and capable of hosting regular program updates to different user groups.
  2. Conduct business analytics to measure and report key success metrics.  Identifies, collects, disseminates, and interprets metrics related to Key Performance Indicators (KPIs) as established by Enterprise leadership to enable more informed decision making.
  3. Execute operations programs within BSNA Field, with follow-up on ROI metrics.  Will host any related training events, workshop planning/execution, and other change management activities using the same program management rigor used in good program management practices.
  4. Build relationships within the enterprise to facilitate change management and share best business practices.
  5. Other duties as assigned.

What we look for:
  • Bachelor’s degree, strongly MBA preferred
  • 7 years related experience in program (preferred) or product management, marketing, or sales is required. 
  • Proficient in Excel, Word, Outlook, PowerPoint and OneNote
  • Demonstrated expertise in SharePoint Site Development and Management. 
  • Previous experience with data analysis and BI required.
  • Location: Milwaukee

Requires ability to:

  • Think strategically and remain focused on the mission, ignoring non-value added distractions.
  • Analyze data related to complex business issues and propose action.
  • Manage cross-functional teams, often managing both “up” and “across” a very diverse organization.
  • Recognize and respond to expectations in a timely manner and with a sense of urgency if required.
  • Tolerate frequent changes in priority and communicate impact on team goals.
  • Motivate cross-functional teams and peer groups to develop stretch goals and execute to the goals.
Who we are

Johnson Controls is a $35 Billion multinational conglomerate with 120,000 employees in more than 2,000 locations across six continents. We are the industry leader in Building Products & Technologies, Integrated Solutions and Energy Storage.  At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. 

What we offer

Competitive compensation plan, benefits plan including medical, dental, vision, prescription coverage, flexible spending accounts, paid life insurance, 401k with great company match, STD, LTD, extensive paid holidays, ongoing training, tuition reimbursement and more. Being a part of a global company like Johnson Controls affords you exposure to global career pathing opportunities.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou


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