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Quality & Continuous Improvement
WD30093021052 Requisition #
What you will do

As a Quality Manager within our Global Chillers business you will be responsible for leading and managing process improvement projects within manufacturing, engineering and administration operations. This includes analyzing warranty data to drive quality improvements in design, manufacturing, and field support to meet corporate annual commitments.

The Quality Manager will also lead project execution through using the CI, (Black Belts and Lean Implementers) team as a strategic resource. Using Continuous Improvement tools help the supplier's organization to meet JCI quality requirements. Improvements will be based on facts and data.

This position will also work in partnership with our diverse employee population. You must be able to work inclusively and cross-culturally with our partners in France, Asia, Mexico, Turkey, and two plants in China to ensure lead times, plant issues and customer delivery issues are dealt with appropriately.

How you will do it
  • Under minimal supervision, directs continuous improvement and warranty reduction on LTS / STC products. Leads teams to develop electronic/mechanical controls, panel, and chillers to meet or exceed intended warranty levels. These teams are comprised of, but not limited to, the following groups: design/manufacturing engineers, sub-contractors, suppliers, and field service personnel.
  • Organizes, directs, and manages continuous development teams in an effort to lower LTS / STC warranty claims. Employs metrics (Pareto charts) to evaluate trends in warranty claims and improvements.
  • Performs root cause analysis of warranty issues.
  • Maintains corrective action plan spreadsheet/database. Assigns tasks to members of warranty team (engineer, subcontractor, etc.) and assures accountability for assignments.
  • Is a core member of the Product Development Process
  • Provide technical support to on-site audits of BE plants and suppliers if required. To lead the audit if required and create final report.
  • Work with Engineering to determine the best design, manufacturing process, and footprint using continuous improvement tools
  • Leadership to drive improvements in the Chiller quality systems
  • Responsible for project execution to achieve warranty cost reductions
  • Reports on project progress to management team and other appropriate leadership levels at least on a monthly basis.
  • Prepares detailed plans to track project performance and assure timely completion and achievement of goals. Identifies and implements recovery plans when projects are not executing according to plan.
  • Apply Benchmark tools (globally) to identify best business practices and execute projects to implement.
  • Ensure the use of Six Sigma, Kaizen, VA/VE tools and techniques to measure, analyze, improve and control project processes.
  • Helps identify training needs to improve operational efficiencies.
Internal and external customers:
  • Supplier's manufacturing and operations, execute quality improvement projects that meet gap closure requirements.
  • Corporate: Support global improvements initiatives and deliver results

What we look for

  • Bachelor degree - major in Administration, Industrial engineering, or any other engineering discipline
  • Certified Six Sigma Black Belt
  • 10 – 15 years of experience of increasing responsibility in a manufacturing and / or quality environment and an understanding of manufacturing and quality systems.
  • Experience interpreting and acting on warranty data
  • Excellent project management skills and able to work on multiple projects
  • Capable of directing and managing multiple teams
  • Experience with training and coaching others on process improvement methods
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, PowerPoint) as well as Internet software and E-mail is required.
  • Up to 30% travel required
  • ASQ Certified Quality Engineer
  • Ability to lead, influence and motivate, ability to work with little supervision
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

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