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Sales Support Specialist

Sales & Marketing
WD30127611274 Requisition #

What you will do:

In partnership with Sales, the Sales Support Specialist is responsible for supporting the complete lifecycle such as participating in development of bids, proposals, contract documents, including but not limited to RFPs/RFIs (request for proposal/information) and QBRs (quarterly business reviews), and other duties as assigned.  The Specialist will initiate and oversee the various activities to ensure the contractual commitments, including product and services, are handed over to the post-sales delivery teams.

How you will do it:

  • Development of quotations/proposals by translating standard job requirements (as submitted by sales pro, engineering staff, or respective Project Manager) to approved products and format.   Read, analyze, and interpret general business documents (terms and conditions, technical procedures).   Ensure SOX compliance and consistency with business policy and procedures as it relates to preparing and documenting paperwork for JCI and the Customer.
  • Entry of orders, into the respective ERP (Oracle Fusion) or Salesforce.
  • Handle customer requests and inquiries regarding new and existing contracts, invoicing, site surveys, regulatory requirements and account information. 
  • Work with Sales Professional for day-to-day activities specific to his/her needs.  Drive closure/resolution, ensuring responsiveness to customer in a timely manner.
  • Manage processes with JCI’s field organization to ensure accurate and timely contracts and RFPs are met. Respond to and assist to resolve customer’s requests as needed with the service dispatch centers (CRC/RDC).  Must actively problem-solve to ensure resolution and avoid escalation whenever possible.  When necessary, escalate issues to appropriate JCI team. 
  • Develop job booking packages to include preparing of sales related documents; coordination with the account services centers to facilitate the booking process; verification of subcontractor quotes; evaluation of PO/Contract terms and conditions that may be non-standard to contract, notifying and reviewing with the Account Manager and Legal as appropriate.
  • Participate in sales meetings/conference calls, as needed, both internally and with customers to discuss account needs.
  • Other duties as assigned

What we look for:

  • Solid understanding of sales support, sales enablement, and sales effectiveness practices, with a focus on being process driven and able to drive consistency in complex global situations.
  • Ability to build strong working relationships with customers and cross-functional team members
  • High school diploma or its equivalent required
  • Associates or Bachelor’s degree or equivalent experience is preferred
  • Very strong verbal and written communication skills
  • Ability to balance between competing priorities
  • Ability to learn and respond quickly in an ever-changing work environment
  • Strong knowledge of Word, Excel, PowerPoint, MS Office
  • Language: English primary; French optional

Critical Skills / Core Competencies:

  • Positive attitude and strong personality to work directly with a demanding customer
  • Strong keyboarding and typing skills with high level of accuracy and attention to detail
  • Proficient in MS Office with strong emphasis in Word, Excel and Outlook
  • Proficiency or familiarity in Smartsheet preferred, but not required
  • Ability to multi-task and establish work priorities
  • Excellent written and verbal communication skills coupled with demonstrated judgment skills
  • Knowledge of or ability to learn systems and tools including Salesforce and Oracle Fusion
  • Strong organizational skills
  • Strong work ethic
  • Strong under pressure
  • Broad proficiency in customer relations, presentations, and sales motivation
  • Strong product knowledge of integrated systems and loss prevention would be beneficial
  • Highly motivated self-starter with an eye for detail
  • Strong/excellent attendance history required

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

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