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Salesforce Business Systems Administrator (Remote)

Business Strategy
WD30128826286 Requisition #

This is a virtual/remote position considering candidates who reside within the United States, ideally located in the Eastern or Central time zones.
Who we are
At Sensormatic Solutions, a division of Johnson Controls, we bring together diverse data and insights with our intelligent operating platform that is designed to improve shopper experiences and retail outcomes. Our innovative solutions (Loss Prevention, ShopperTrak, and Inventory Intelligence) drive customer experience improvements and enable retailers to build streamlined shopping. 

Want to learn more about Sensormatic Solutions and Sensormatic IQ? Find us here:




What you will do

  • The Salesforce Business Analyst serves as liaison to Sensormatic leadership and the global JCI team to manage the process of system changes, upgrades, maintenance, and data migrations within our CRM system, Salesforce.

How you will do it

  • Manage the weekly Deal Review Board calendar series, communications to team, log decisions made in weekly meetings and manage the approval process of each case.
  • Approve all lead conversion submissions and manage account creation, maintain data integrity of all accounts in CRM
  • Assist in mass updates of all core objects in Salesforce, working with account owners and Sales Team Leads to maintain master territory lists and account portfolios in CRM.
  • Review each of the core objects available fields, looking for opportunities to remove from the CRM and/or make enhancements to current field sets.
  • Work with Sales Operations and Sales Management to create a data dictionary of all fields, workflow rules, validation rules, and process flows that are active in the CRM. Create a Sales Training deck to provide to all onboarding teams.
  • Manage all ad-hoc requests that come from the sales teams, from custom report creation, dashboard creation, troubleshooting existing integrations with third party applications, or general system functionality inquiries.
  • Create demands for future CRM enhancements, build and design all enhancements to production, end-user training.
  • Manage scheduled reporting deliverables, including the following:
  1. OneSensormatic
  2. Global Retail Executive Dashboard
  3. Weekly Slides for Global Sales Call
  4. Scheduled Revenue Audit and Deliver
  5. Weekly Lead and Campaign Generation Report
  6. Deal Review Board queue items

What we look for

  • Bachelor’s Degree required
  • Expert proficiency in SFDC including classic and lightning interfaces
  • Salesforce Certification required
  • CPQ certification/experience helpful
  • 8 years of related experience; ability to organize & manage multiple priorities simultaneously; strong analytical skills
  • Ability to convey SFDC processes and capabilities to sales professionals in a clear and meaningful way
  • Demonstrate ability to identify and implement change, adhere to deadlines, and provide value-added analyses to assist leaders to make informed decisions
  • Strong analytical and problem-solving skills with a proactive and solution-oriented approach toward business issues
  • Ability to build rapport, cultivate strong working relationships, and drive collaboration across teams
  • Resourceful self-starter who can work with minimal supervision

Where legally permissible, if hired, the candidate is required to be fully vaccinated against Covid-19 no later than their start date, unless the candidate has a valid medical condition or sincerely held religious belief precluding them from receiving the vaccine.



Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

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