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Senior Application Engineer

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Engineering
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WD30059959346 Requisition #
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POSITION DESCRIPTION
 
BUSINESS UNIT:
Building Technology & Solutions
DATE:
May 2018
FUNCTION:
Chiller Solutions
To be completed by Human Resources
DEPT/SECTION:
 
JOB CODE:
 
BUS. APPROVAL:
 
GRADE:
 
NAME:
 
COMPENSATION APPROVAL:

J. Walker
TITLE:
 
 
 
POSITION TITLE:
Senior Application Engineer
 
REPORTS TO:
Mihir Nandkeolyar
 
 
SUPERVISES:
 
 
 
 RESPONSIBILITY LEVEL:
This position is responsible for supporting applications of chiller solution products segment / family.
 
This person assists application manager.
 
Support field products solutions to achieve product specifications. Provide expert solutions with the understanding of product strategy and field competition as well as regional manufacturing capability. 
 
PRINCIPAL DUTIES:
  1. Field Technical/Application Support
    1. Support field sales to solve the issues related to application/technical/manufacturing per product specifications.
    2. Supply solutions of chiller modifications to achieve specified applications.
    3. Evaluate field special requests give suggestion basing on competition / applications characteristics.
    4. Analyze FAQs to get input of product performance promotion and new applications.
  2. SQ Handling
    1. Validate the SQ spec for standard and industrial chillers and provide cost estimation as well as chiller performance data if not covered by field selection tools.
    2. Support projects with several products requirement and optimize the final scope of supply.
    3. SQ basic material maintenance including key components cost review and update, factory manufacturing capability, etc.
    4. Regular SQ review for cost and design standardization initiatives with product management and product engineering team to improve efficiency and ease business process. (Suitable for SE or above).
    5. Negotiate with proper sub-vendors to meet field special requirements and get acceptable quotation.
  3. Expert solutions
    1. Support field sales on technical clarifications with customers. Visit customers on important projects if required.
    2. Support field sales with system approaches, optimize the scope of supply, enhance competition in specified applications / sub-systems.
    3. Familiar with characteristics of main chiller products as well as regional product strategy. Provide effective and competitive solutions with complete considerations to balance chiller performances and sub-system features.
    4. Define specifications for chillers and sub-systems.  
  4. Product Development
    1. Participate in products modifications to meet new application requirements. 
    2. Provide material for publishing guides for: application literatures, presentations and training material.
    3. Provide support on training presentations on product changes or new products.
    4. Participate in site visits to get chiller performance situations.
    5. Support engineering/PM to dedicate a reasonable solution on performance/quality improvement. 
  5. Product Application Development
    1. Support promotional activities in industry organizations and technical seminars.
    2. Study on codes/standards for a new application from market requirement and support to finalize solutions/suggestion on engineering promotion.
    3. Consolidate new application case stories.
    4. Visit field office to achieve new hire training per requirements.
  6. Special Projects:  When assigned, coordinate outside of normal product line responsibility to complete a special project related to product management for LoB.
     
REQUIREMENTS:
Bachelor’s degree (ME preferred) and 4 years of HVAC or refrigeration related experience in application engineering, product engineering or marketing is required. 
 
Must have demonstrable business management skills in a product application environment and must be technically savvy, possessing strong knowledge of application and field practices relating to the identified products. Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required. Ability to envision and introduce creative tools for fast and effective interaction with the field combining high technical complexity and commercial interests in a seamless and user-friendly manner would be a significant plus. Travel is required 20% to 30% of the time.
 
Position is located in Pune, India.
 
 
BE

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