Senior Collector

How you will do it?

Responsible for the timely and accurate performance of the full range of tasks described below:

• To ensure collection efficiency and cost of collection while tracking and controlling the delinquency of accounts

• Payment collection from customers and tracking of pending payments to ensure least overdue payments

• To continuously seek out better ways of performing the processes and support process improvement initiatives

• To ensure compliance to applicable policies, guidelines and regulations

What we look for

1          Ensure performance measures are met or exceeded                                                        

2          Responsible for payment collection from customers as per the agreed due date                                                      

3          Responsible to track pending payments & control the delinquency.                                                 

4          To review the customer accounts and ensure regular follow up with default customers       

5          To ensure that executives adhere to the legal guidelines                                                   

6          To ensure productivity as per the defined targets by the supervisor                                                           

7          Coordinating with BUs to receive or provide any information required                                                        

8          Creating and updating the procedure document for the process.                                                    

9          Be proactive and innovative with ideas to improve service / deliverables to the client based on current performance and risk understanding                   

10         Support and provide input to project teams                                                          

11         Recognize and communicate potential issues to the management               

12         Preparation of information/data for internal/ external auditors in the various audit of the financial             records                                                     

13         Ensure that Call targets are achieved on monthly basis.                                                

14         Ensuring team responds to client queries within agreed turnaround time                                                    

15         Understand and apply order-to-cash processes, policies, procedures and internal control standards                                                  

16         Completing month end closing process  within given timelines