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Senior IT Business Analyst - Service Cloud

Information Systems
2011039 Requisition #
Thanks for your interest in the Senior IT Business Analyst - Service Cloud position. Unfortunately this position has been closed but you can search our 2,621 open jobs by clicking here.
What we look for
  • Minimum of 5-7 years of IT experience, including Agile
  • Minimum of 3 years of experience in SFDC (Salesforce) Service Cloud and / or ServiceMax
  • Experience with coaching technical leads and developers, including estimating software development in Agile
  • Masters at least one application area or platform (ServiceMax) and the integration aspects with other platforms, including a solid understanding of service business process
  • Has a Proven track record on working in a cross-cultural environment
  • Ability to manage multiple regional projects effectively
  • A logical thinker and results-oriented and with excellent project management, communication, and business process mapping and analytical skills
  • An independent and motivated individual and requires little supervision and demonstrates sound judgment and decision-making skills
  • Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others
  • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results
  • Track record of designing solutions to harmonize business processes and leverage IT systems

  • Previous experience and two full cycle project implementations in ServiceMax 
  • Previous experience in large multinational corporation

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