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Innovation & Technology
WD30132457321 Requisition #

Automation Business Analyst


Automation became a strong and significant part of the business strategies that are formed by Leaders in the market. We in the Enterprise Automation Center of Excellence (CoE) are the go-to experts who help the business to challenge, shape and improve ways of working daily. Our vision is not just to automate transactional tasks using Robotic Process Automation. We strive to enable the business to benefit from AI, machine learning and algorithmic business solutions. Each one of us plans our learning curve and educational roadmap with respect to the areas where we want to improve ourselves. We dream big, do you?

Role Summary

Automation Business Analyst plays a crucial role in bridging the gap between business functions and the Automation Team. You will work with the business to identity opportunities for improvement and automation. It is essential that you can ‘translate’ business capabilities into functional requirements. And, also to work with business stakeholders and IT Delivery teams to help develop Intelligent Automation solutions, test, and deploy into production. You will also have to be involved in process mapping, process mining, project scoping, user testing, documentation, production analysis, project management, continuous improvement whilst working in Agile environment and support alignment of Business and IT objectives.


Responsibilities & Expectations

•Help the Automation Delivery Lead, Center of Finance IT (CeFIT) Team and Continuous Improvement (CI) Team to discover and scope business processes suitable for Intelligent Automation                       

•Promote next generation of Intelligent Automation technology, such as AI, Machine Learning (ML), Natural Language Processing (NLP), Optical Character Recognition (OCR) to discover more project opportunities in these areas

•Create Initial Process Analysis, Business Case and Scope of Work for the automation projects

•Understand the difference between Process Automation and Process Reengineering

•Be responsible for creating up to date Process Definition Document (PDD)

•Translate business capabilities and process designs into functional requirements and/or user stories and work with business stakeholders to review and secure sign-off/agreement on requirements/stories

•Analyze production reports, exceptions and completed transactions to define, scope and design change requests which will improve the overall success rate of the solution in production.

•Understand the complexity level of business process (standardization and limited transformation before automation, unlimited types of applications involved in process – ability to scope) and transformation ideas

•Good understanding of IT Change Management

•Experience working with IT Developers or Business SMEs

•Good experience in project documentation (PDD, HLD, SDD, SOW, Cost Model, etc.)

•Ability to understand and describe new IT technologies to the business teams


•Process design documentation experience using flow charts or BPMN. Map business process flows, including all critical data elements (e.g. supplier, input, output etc.)

•Understand which data influence the choice of happy path, scope of project, AHT and scheduling

•Understand which data are needed for the business in order to make the right decision regarding solution proposed

•Propose automation/robot schedule with minimum idle time based on data driven approach and business SLAs

•Good knowledge of data analysis and reporting and experience with each type of project, ability to propose workaround for handling each type of project

•Great verbal and written communications skills

•English language to a business proficiency level

•Experience in process optimization and standardization

•Any RPA tool, Microsoft Cognitive Services, Project Management, Agile or Scrum certification

•Support business continuity and disaster recovery efforts

•Support utilization of IT-internal governance processes                                                                                         

•Basic concept UiPath, Blue Prism, any BPM tool

•Concept about process scheduling and server utilization.



B.E. / B.Tech

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