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Senior Manager - Network Services, Americas

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Information Systems
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WD30073311155 Requisition #

What you will do


Based at the Glendale Wisconsin Headquarters and leading a team of internal and externally sourced individuals, the Network Services Engineering Sr. Manager is responsible for regular consultation with internal business partners for refinement of reference architecture standards into specific use case design builds. This individual sets the priorities for various team deliverables and insures that the network implementation needs of the business are being consistently met for the Americas region. The Engineering manager for the Americas partners with JCI Network Architects, the IT Security organization and third party experts to review implementation policies and procedures to insure internal customer requirements are met while at the same time adhering to Network and Security standards.

 
How you will do it
  • Management oversight of a team of 8-12 Network Engineers
  • Execution and support of a business-driven strategic plan that meets Infrastructure requirements for the enterprise. This plan will be aligned with the Global strategies and directions from Executive leadership.
  • Assists in the evaluation and piloting of new and emerging technologies, tools, methods, and techniques. Understands Market Intelligence is key to keep ahead in the Telecom world.
  • Regular discussions with business partners to drive continuous improvement of deployed services and provides consultation to them on networking technologies.
  • Communication of the value of services delivered by the Network Services Organization
  • Oversight of supplier partner resources performing day to day implementation tasks
  • Serve as a point of escalation for incidents when traditional Operations team responses have not resolved
  • Definition and maintenance of a training regimen for Network Engineers to insure they are current with latest technologies
  • Evaluation of Network Service solution proposals from Vendor partners as to the solution’s ability to meet customer requirements and adhere to JCI’s design and security standards
  • Engaged with changing local Regulatory policies across the globe.
  • Performs as internal consultant to business units & IT staff.
  • Adheres to all current Changes and Problem management policies and procedures.


What we look for
  • 10+ years’ experience in a IT leadership role with a proven ability to mentor and motivate a team of highly skilled professionals
  • Master Degree in an IT related field, Masters in Telecommunications Engineering would be best plus
  • Extensive experience with key Networking technology platforms especially the Cisco product suite.
  • Excellent organization, prioritization, communication, problem solving, and interpersonal skills
  • Extensive experience in supporting various Networking Services including WAN, LAN, VPN, Web Proxy, Cloud Networking, Network Firewalls, Load balancing
  • Ability to assemble and present convincing business cases for new solutions to Business stakeholders
  • Specific Cisco certifications a plus.
  • Strong communication and coordination skills required to synchronize the delivery of infrastructure products and services across multiple countries
  • Fluent English and Spanish language skills required. Portuguese or additional languages a plus
 
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
 

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