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Senior Tech Support Specialist

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Engineering
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WD30104280325 Requisition #
Thanks for your interest in the Senior Tech Support Specialist position. Unfortunately this position has been closed but you can search our 3,662 open jobs by clicking here.
Qualifications

B.E / B. Tech

Experience

• Technical Customer Support experience in troubleshooting; relevant exposure and experience in software applications (Android & iOS), building management systems, access control systems, enterprise & building system integrations, APIs, BACnet, HTTPS, server-based offerings, and calendaring systems (i.e., Outlook, etc.) is desirable.
• Voice and phone support experience is a must (especially North American region)
Knowledge, Skills and abilities required

- Good overall knowledge of related software offerings
- Basic level of proficiency in Microsoft Office Excel and Outlook
- Strong customer service expertise
- Good interpersonal and problem solving skills
- Ability to work independently and / or in a team environment
- Ability to work in shifts: Noon / Evening / Night
- Excellent verbal and written communication skills

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