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Service Coordinator - Security Systems

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Field Operations
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WD30074936175 Requisition #

What you will do
As a Service Coordinator Security, you will be responsible for the organization of the day-to-day operational activity of the Security Service Team. This will include the scheduling, coordination and planning of personnel and material resources including our team of technicians and external forces. You will manage our customers’ requests with frequent client visits to achieve maximum balance of customer service and operational efficiency. This role will report to the Security Service Manager and will be part of our growing Tyco Integrated Security solutions unit, leader in business security.

How you will do it

  • Coordination, planning and scheduling of our front line service technicians, in addition, you will manage their training and holiday schedules
  • Provide quick and accurate quotes to customer requests, processing orders in
    a timely manner, coordinating technical support to the client sites
  • Keep both internal and external stakeholders informed on the provided service through proper reporting.

What we look for

  • Degree in Electronics or Telecommunications Engineer or similar Bachelor and/or Master
  • Demonstrable a minimum of 3 years of experience of working in a similar position
  • Excellent communication skills both verbally and written
  • An ability to follow process and communicate with staff at all levels
  • Strong negotiation and communication skills are prerequisite
  • Willingness to lead by example, with a strong attention to detail and accuracy
  • Ability to work under pressure, whilst ensuring deadlines are met
  • Fluent in English and Italian, both written and spoken
  • Computer literacy is essential

Our benefits
Imagine a career that perpetually stretches your capabilities. From managing many of the world’s most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path. We are a truly global company that embraces diversity, rewards hard work and inspires people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.

For additional information, please visit http://www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

Who we are
Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.

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