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Service Delivery Manager

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Field Operations
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EB00065697324 Requisition #
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What you will do

  • Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.
  • Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  • Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
  • Assists with creation of L&M quotations, where neccessary.
  • Coordinates unplanned Service visits (matches appropriate Technician to the customer need).
  • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance and Accounts Receivable issues) and customer satisfaction issues.

Facilitates administration of parts ordering, availability and warranty claims

 

What we look for

 

Must demonstrate the ability to work independently and possess solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate. Associate’s degree preferred with industry experience managing service operations and / or service scheduling. 

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