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Service Manager - Industrial Refrigeration

Field Operations
WD30111871075 Requisition #

What you will do

We have experience in all industrial sectors where energy-optimised temperature transfer is required. Our deep subject matter expertise enables us to fully understand customer requirements and provides us with the know-how to satisfy them using a winning combination of reliability, sustainability, flexibility, efficiency, and performance. We offer tailored solutions for extracting or inserting heat in the following industrial sectors: food and beverage, utilities, distribution and storage, high-tech, chemical and petrochemical, pharma and healthcare, leisure and sports and other industries. From concept and consulting to installing and commissioning, we offer fully-tailored solutions and our service offerings are designed to help optimise the full cost of ownership over the entire lifecycle. Thanks to our deep engineering expertise, we service our own and other OEM machines.

For our Industrial Refrigeration Business Unit we are currently looking for a Country Service Manager. As Service Manager you will be requested to manage service field operations and drive service sales growth. The position reports to the Country Business Unit Manager.


How you will do it

  • Manage service field organization: operations and sales
  • Ensure the achievement of Environmental, Health and Safety objectives
  • Ensure the achievement of plan financial objectives for field service business
  • Enhance customer experience
  • Drive continuous improvement and best practices to improve effectiveness
  • Develop and deploy transformation initiatives to generate sales growth
  • Maintain professional and technical knowledge of the field service team to ensure all standards are met and that works are carried out effectively, correctly and fulfilling the expectations of our customers
  • Maintain strong relationships with key customers
  • Cooperate with installation team to increase installed base and provide to our customers full lifecycle support.

What we look for

  • University degree or equivalent combination of education and experience.
  • Previous Service and Management Experience (5 years minimum).
  • Proficiency in English and Italian.
  • Strong Customer-Facing Skills
  • Creative Problem-Solving skills
  • To be successful in this role it would be beneficial to have experience in refrigeration systems and relevant controls, ventilation, pumps, valves, steam, insulation and plumbing.
  • Comprehensive Industry Knowledge


Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.

If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page.


Who we are

Johnson Controls Building Technologies & Solutions is making the world safer, smarter and more sustainable – one building at a time. Our technology portfolio integrates every aspect of a building – whether security systems, energy management, fire protection or HVACR – to ensure that we exceed customer expectations at all times. We operate in more than 150 countries through our unmatched network of branches and distribution channels, helping building owners, operators, engineers and contractors enhance the full lifecycle of any facility. Our arsenal of brands includes some of the most trusted names in the industry, such as Tyco®, YORK®, Metasys®, SABROE®, ZETTLER® and Sensormatic®.

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