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Program Management
WD30060473352 Requisition #
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What you will do

Under minimal direction, participates in developing and documenting business end to end processes and launching processes and initiatives in support of the North America HVAC Service Business. Provides oversight and responsibility for management of his / her portfolio of assigned projects. Responsible to provide consistent project communications to the appropriate stakeholders so that projects are delivered on time and within budget.

This position will report directly to the Director of HVAC Service operations and will efficiently and accurately produce assigned work and deliverables within designated timelines and schedules. Works closely in a collaborative team environment with other HVAC Service Operations team members to meet deadlines. Ensures timely and quality responses to internal and external customers.

How you will do it

1. Establishes metrics and partners to create field facing dashboard to track identified metrics. Deployment and management of program, while implementing enhancements based on field feedback and adoption.
2. Maintain incentive tracking for field based on key metrics. Ensures metrics and benefits are identified, measured, tracked and realized.
3. Monitor and control project performance.
4. With common strategic goals in mind, works with HVAC Service Technology, Service Sales & Marketing, Service Operations, Continuous Improvement and other JCI Doman business teams in a teaming environment.
5. Supports the HVAC Field Service organization as a Subject Matter Expert in business processes.
6. Establishment of Program standards, policies and processes. Ensuring proper program alignment with all individual. This individual will work closely with Business, finance and IT to support these efforts on a daily basis.
7. Must be capable of understanding and creating end to end business and financial ROI flow and modeling and present this modeling to various senior leaders.
8. May work with Branch field resources to gain further knowledge of business.
9. Ensures timely contact, appropriate communication and follow up with designed service teams to resolve any issues.
10. Maintains documentation in shared filing system.
11. Follows established procedures and guidelines.
12. Responsible for the promotion of and adherence to JCI's safety policies.
13. Performs other related duties as assigned.

What we look for

• Bachelor's degree with major in Engineering, Technology, Business Administration, Accounting or Finance preferred or similar experience.
• Five or more years’ experience in a Service Industry field or back-office Environment.
• Working knowledge of Siebel, Oracle or Lawson (or similar) business financial system software preferred.
• Proficiency in Microsoft Excel and Microsoft Office Suite applications experience a must.
• Strong verbal and written communication skills, as well as interpersonal skills a must. Strong customer interaction skills.
• Strong analytical and problem solving skills.
• Able to handle high volume requests in an organized manner while staying focused on priorities and remaining professional.
• Team player
• Comfortable working in a fast-paced environment. Demonstrated organizational skills.
• Travel 25% to 35% annually.
• Financial experiences as well as Siebel platform experience is preferred.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

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