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Business Strategy
WD30071175127 Requisition #
Thanks for your interest in the ServiceMax BI Analyst position. Unfortunately this position has been closed but you can search our 2,087 open jobs by clicking here.

Salesforce Consultant (ServiceMax)

Manchester City Centre


Job summary:                   

This is an exciting role for a highly technically skilled Graduate with a passion to succeed and develop their skills to become an expert in their field. You will be responsible for the successful enhancement of the ServiceMax product suite, supporting Business areas through identifying and delivering ways to optimise the system creating opportunities to effectively run their business areas.

You will be given the opportunity and expected to become ServiceMax accredited through their training programme.


Key Responsibilities:-      

  • Extensive hands-on administration and configuration of ServiceMax leveraging knowledge from application releases and new features.
  • Review, analyse and evaluate business requirements and user needs
  • Investigate user/business related issues to identify and provide solutions to root cause.
  • Provide functional expertise for all Operational Business processes and how they can be enhanced via ServiceMax
  • Partner with MI Analysts to ensure data output is complete and accurate to enable accurate performance reporting.
  • Partner collaboratively with IT Colleagues in the design, testing and deployment of any future upgrades
  • Testing support including building out test cases, facilitating business testing scenarios and documenting issues/resolutions.
  • The incumbent is expected to remain abreast of industry developments and ensure the business areas capability remains aligned.
  • Share best practise knowledge, support the development and deliver training within own area of subject matter expertise.


 Person Specification:-

  • Post Graduate ideally with a IT or Statistical Degree minimum level 2:1
  • Advanced user of complex computer programs with very strong analytical skills including experience in Computer programming/SQL/VBA
  • Excellent written/verbal communication skills – must be able to analyse and convert findings
  • Ideas orientated – analytical and intuitive and forms/conceives or resolves before acting
  • Creative – can inspire, imaginative and inventive bringing new ides to the business



Who we are – ADT Fire & Security 

ADT is the UK's leading provider of fire, security and life safety systems for homes and businesses, offering 24/7 monitored burglar alarms, the latest smart security and lifestyle technology, CCTV systems, monitored smoke and carbon monoxide detectors and much more. Protecting homes and businesses across the UK & Ireland for over 150 years, we provide over 400,000 residential and small to medium business customers with round the clock protection, detection and peace of mind, keeping people, homes, business property and assets safe. ADT employs more than 1,000 dedicated and expertly trained Engineers to provide support around the clock ensuring that our security systems are working at all times.  


Locally, we operate in every region of the UK and Ireland across a network of over 40 branches and employ over 4,000 employees, providing our customers with regional presence, skills and expertise.  


Johnson Controls 

ADT & Tyco now operate under the Johnson Controls brand, offering the broadest range of products and services to optimise building performance, improve safety and enhance comfort.

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